Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Quick service!
I was reimbursed quickly after submitting my pets visit information!
Insurer: Spot
By: BB
Not very user friendly
(1) Difficult to update refund payment options (it is an entirely different website, but that is unable to be found until you call). (2) The form to submit claims is not easy to use- Not editable & need to download to sign/date, etc.
Insurer: MetLife
By: customer
I am truly impressed by how easy and…
I am truly impressed by how easy and straight foward it was to go from getting a quote to being a policy holder. The Sonnet App is also user friendly and easy to find your billing info, pink slip and all information regarding your policy. Thank you Sonnet!
Insurer: Sonnet
By: Marc Brazeau
Easy purchase, would like ability to download quote
The site is easy enough to use. I liked the ability to customize the options for a condo quote. I would have liked to be able to download the quote so I could easily compare it to other quotes. I found it annoying the way the page jumped back to the top when I was trying to look at the quote. That's a tech issue. It's as if the page was refreshing every one second. Purchasing the policy was straightford.
Insurer: Sonnet
By: Sandra Mooney
Submitting a claim is very simple…
Submitting a claim is very simple process with my phone app and payment processing was prompt.
Insurer: MetLife
By: Bobby Moody
Super quick review and payment!!
Super quick review and payment!!
Insurer: Pumpkin
By: Cathy
I tried to get immediate insurance with…
I tried to get immediate insurance with a nationwide and y’all make me wait two weeks for my policy to start but three months upfront payment, this doesn’t make any sense. absurd ass insurance
Insurer: Nationwide
By: customer
It was easy and went smoothly.
It was easy and went smoothly.
Insurer: Sonnet
By: Ismail Inel
Quick responses and quick payment.
Quick responses and quick payment.
Insurer: MetLife
By: customer
After I submitted a claim my bill went…
After I submitted a claim my bill went from 117 a month for 2 dogs to 170 a month for 2 dogs the rep on the phone said it’s because my state increased the bill. They had nothing to do with the 60$ dogs crew a month
Insurer: MetLife
By: vinny ferri