Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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The Best
All I had to do was take a picture of my vet bill receipt and upload it to the claim. Within 24 hours it was paid to my linked care credit card used to pay the vet bill. It literally could not have been easier.
Claim for cat Jerry
Had to bring our 2 year old cat Jerry to the emergency vet when he stopped eating and was throwing up. He ended up with a hairball blockage that the vets were able to resolve. It was very easy to submit our claim and communicate with Pets Best. I highly recommend them as your pet insurance!
Insurer: Pets Best
By: Alicia
So easy and quick
It is so easy to file a claim with ASPCA insurance. I can do it all online in minutes. I have used this insurance for 2 years and have no complaints. The payments are quickly deposited into my account within just a few days and I have never had an issue with a claim being paid
Insurer: ASPCA
By: Debbie Fowler
The claim was processed promptly
The claim was processed promptly, and I receive payment within a few days of submission.
Insurer: Pumpkin
By: KP
Premium discount confusing
Premium discount confusing, as was enrollment fee.
Insurer: MetLife
By: KKS
Get my payments really quickly
Get my payments really quickly. Claims process is very easy
Insurer: MetLife
By: Guest
Quick and easy.
It was quick and easy. I submitted my claim with photos of my vet bill. I was reimbursed within days.
Insurer: Pumpkin
By: Bonnie
Every pet owner should have pet insurance!
I appreciate the easy process to submit a claim and the prompt action in processing the claim from SPOT. I also like that they remit the approved amount directly into my account.
Insurer: Spot
By: Kathryn Gilomen
Please pay attention before you join.
I have had more trouble with this insurance companies customer service than any service. They love to get paid every month but when it's time for a payout from them, they claim it's preexisting when in fact it was not! $2100 vet bill! My vet and I had to submit paperwork to dispute the claim and as proof that it was not preexisting! Just know they will give you a lot less than you bargained for. Still awaiting a decision.
Insurer: MetLife
By: Iris
LOVE IT
The processing of claims has been very quick and I love the feedback that they provide when and if additional information is needed. Due to the quick turnaround time, and the cost efficiency of this pet insurance, I always recommend it to family and friends whenever they ask me what’s the best pet insurance out there.
Insurer: MetLife
By: Lanese