Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Such a reputable company!
I have had dogs & cats all my life and never had insurance before. I felt very comfortable going thru Costco to get Figo cause of their reputation. Figo has treated me and my pets amazing prompt and any questions immediately respond and payment in my account fast. Thank you!
Insurer: Figo
By: Long Island
I'm generally annoyed that Nationwide…
I'm generally annoyed that Nationwide allowed my pet insurance to lapse twice. They do not notify you effectively that your coverage is about to be up. I now have to go through the process of re-enrolling, which means they are starting the qualification process all over again. It's just kind of silly. I've been thinking of just cancelling entirely.
Insurer: Nationwide
By: Alison Dixon
Thanks for the quick registration!
Thanks for the quick registration!
Insurer: MetLife
By: Benjamin Bodnar
I always get reimbursed after taking my…
I always get reimbursed after taking my girls to the vet. Whenever I have any questions, they are there for me. Thank you for all you do!
Insurer: MetLife
By: Mary
Easy enrollment
Easy enrollment. Love that it allows everything on line and we are able to create a family plan for both dogs instead of just one policy for each dog.
Insurer: MetLife
By: Karla Wagner
Easy and smooth process
Easy and smooth process
Insurer: Nationwide
By: customer
I love Trupanion because the customer…
I love Trupanion because the customer service is always top notch anyway you contact them(phone,web chat). Always helpful. Would definitely recommend to anyone who asks. Payment directly to the veterinary hospital or yourself is also a game changer. You don’t have to wait for days to get your claim processed.
Insurer: Trupanion
By: Sandra
App is easy to use and submit claims.
App is easy to use and submit claims.
Insurer: Spot
By: Sara M.
It was easy to enter pet information.
It was easy to enter pet information.
Insurer: MetLife
By: Michelle Barnes