Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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Always have been happy
Always have been happy with how quick I receive my money and plus you let me know you have the claim and that your working on it
Insurer: Trupanion Canada
By: Alison
Ease of the claims process
Ease of the claims process and the helpful assistance of your representatives and the quick evaluation and payment processing.
Insurer: Trupanion
By: Debra
My experience with Trupanion was “comforting.
My experience with Trupanion was “comforting.” When my pet is ill, I don’t want to argue or try to justify or explain vet procedures or costs to an insurance company. I like that Trupanion was fast in approving my claim with no hassles or headaches. The only thing I would have different is authorize direct deposit as opposed to having Trupanion send me a check. Thank you, Trupanion. You are truly sanity in this insane world.
Insurer: Trupanion
By: Stacey
You’re fast.
You’re fast. And with the direct deposit option it doesn’t get any better.
Insurer: Trupanion
By: Rebecca
Embrace is the Best
When we purchased our puppy, we knew we wanted to get pet insurance. I did my homework on many different companies and plans. Embrace company is excellent. When I turn in a claim, I get emails that it has been received, claim has been taken care of, and I get my check pretty quickly. I purchased wellness as part of the plan. Best money I ever spent. Entire spaying of my puppy was covered.
Insurer: Embrace
By: Kimberly
Quick and Easy
I recently moved and needed an insurance provider for my pup. Through USAA I found Embrace and was happy with the plan. I took my dog to the vet yesterday, submitted the required documents to Embrace, and received an email today that I was to receive my reimbursement about 10 days. As the title implies, the process was quick and easy!
Insurer: Embrace
By: Laura
I'm so grateful for Trupanion.
I'm so grateful for Trupanion. You're the among the very few companies I deal with who are always happy to help with whatever situation I have going on with me, and most certainly with my companions here at home. If I'm hurting, you're empathetic and kind. If I have a question, you're helpful and kind. If I'm worried, you've never failed to put me at ease. Top that off with the fact that there've been a couple of times over the years when my payment didn't go as expected. Trupanion has listened and worked with me both times so that I can keep my critters' covered. No worries at all. Heck, if I could, I'd just call you guys every now and then just to say hi. :)
Insurer: Trupanion Canada
By: Mary