Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
Other Categories
Efficient and Per Contract
All of my wellness and medical claims have been handled quickly and as expected. I appreciate being able to submit my claims (with invoices) by email and I appreciate being able to quickly access full history of claims for both my dogs while logged into the website. There have been no surprises (which is ideal for an insurance contract).
Insurer: Nationwide
By: Jen
Awesome
The claim was handled quickly and in order. Speedy payment.
Insurer: Hartville
By: Beverly
Stress free!
HealthyPaws Pet Insurance was easy to enroll into and quick at giving a quote for each of my pet dogs. I recently and unexpectedly had an issue with my lab mix dog. He was diagnosed with IMHA - Canine Immune Mediated Hemolytic Anemia. He spent two days in the emergency hospital. The doctors ran several tests (blood work, x-rays, ct scans), on IV for his entire stay. Fortunately he was released and was sent home with prednisone and immune suppressants which are very expensive. He had to have another blood exam a week later. The entire cost totaled approximately $4,500. HealthyPaws paid approximately $3,900 of all the bills to present. They deducted my annual $100 deductible and also the exam fees and reimbursed me 90% of the remaining total. The best part is they reimbursed me less than a weeks time - before my credit card bill was even sent to me. I've had pet insurance before, but HealthPaws has earned their 5 stars! Thank you HealthyPaws
Insurer: Healthy Paws
By: Michaela
Thank you for your payment date flexibility !
Thank you for your payment date flexibility ! Always a pleasure to deal with Trupanion
Insurer: Trupanion Canada
By: Shelly
Payment
The only thing I'm really not happy about is how much the payment increases get every year!
Insurer: Trupanion Canada
By: Linda
Abby was very helpful and friendly.
Abby was very helpful and friendly. Very knowledgeable. I haven’t submitted the claim we were talking about yet, so I’m not sure if the issue will be resolved as I was advised it would be. I’ve always appreciated how easy it is to make a claim, and how quickly I get reimbursed. I just wish the premiums wouldn’t jump as much as they do, and that is why I hesitate to recommend any pet insurance to friends, however, Trupanion would be the one I would recommend if I do feel they’ll benefit.
Insurer: Trupanion Canada
By: VIVIEN
Glad I have pet insurance!
Paid at 100% after deductible.
Insurer: Nationwide
By: Tammy
Quick and Comprehensive
My dog needed emergency surgery after ingesting a piece of towel. It was a major surgery including two days stay for observation. Claim was easy to submit via mobile and the website updated as the claim was processed. The payment was above expected and helped to ease the burden of an unforeseen event. My dog is doing well as are my finances :)
Insurer: Nationwide
By: Froya
very accurate and explanations were written well
I was happy with the claim amount. Everything was pretty much spelled out in the explanation of benefits. Thank you very much. Vet's bills are so high, so I appreciated the help I received!
Insurer: Nationwide
By: Carolyn
1 month insured
My dog, Lady Bird had been insured by another company and uploading documents was impossible. There were constant error messages! While I never filed a claim in the 2 years that I had them, I also never uploaded any vet bills that may have offset the deductible because of the hassle. I contacted customer service regarding the issue, and when they suggested that I call them in the future instead of using their website, I switched pet insurance. Read great reviews for ASPCA so signed up in Feb. 2018. Of course, a little over a month later my dog was bitten at doggie daycare. Emergency surgery and 14 stitches and a large vet bill. What would have been a nightmare, if I had to deal with the other carrier, was amazingly smooth. Filed the claim and before the sutures have even been removed, the first invoice has been paid and directly deposited into my checking account. Phenomenal. I cannot recommend them enough!
Insurer: ASPCA
By: Joyce