Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Best customer service in the pet insurance business
My dog Ladybug was in the hospital for one night and it cost over $1300. Embrace pet insurance processed and reimbursed me for 80% of the cost within two weeks of my claim submission. I’ve recommend Embrace to all my friends and family who own pets!! This company is by far the best in the industry!
Insurer: Embrace
By: Susan
Payment was prompt.
I’ve put through a few claims for my dog and payment has been quick and the entire process could not have been easier.
Insurer: Nationwide
By: Ralph
It was pretty much effortless.
It was pretty much effortless. I recommended Trupanion to someone at the dog park this morning.
Insurer: Trupanion
By: Gary
EXCELLENT Pet Insurance!!
WOW!! An insurance company who cares about their clients AFTER an episode!!! So glad I picked Healthy Paws to insure all our "critters"! Our cat, Hannah, had to have an eye surgically removed due to injury and infections and Healthy Paws completed our claim as fast as any insurance company I've dealt with in the past! Just yesterday, I received an email from them asking how she was doing. I HIGHLY recommend Healthy Paws to anyone looking to get pet health insurance!!
Insurer: Healthy Paws
By: Dori
Compassionate and Effective Care
I’ve been using ASPCA health insurance coverage for my animals for a long time and they always prove to be a great choice. Easy to apply. Affordable coverage. Easy to submit claims. Timely paybacks. Great coverage and options for coverage. And to put a cherry on top, their customer service follow up is personal and caring. I highly recommend ASPCA for your pet’s healthy future.
Insurer: ASPCA
By: Stephanie
My only comment is regarding how my premium jumped up 37% over last year which seems like a large percentage.
My only comment is regarding how my premium jumped up 37% over last year which seems like a large percentage. I was told on a previous call, not from Jennifer, that it had nothing to do with the amount of claims that I filed last year. I wasn't too clear on the reason for such a large increase and am concerned that I may experience the same increase next year? Aside from that I am extremely happy with the service that I have received since I enrolled our pup. Thanks!
Insurer: Trupanion
By: Spencer
Niki was nice and pleasant
Niki was nice and pleasant , I called regarding a claim which is why I have a low score has nothing to do w Nikki. I just think payment is taking too long so my dr visit cost me 800 something plus my premium payments ends up costing more :/
Insurer: Trupanion
By: Anita
Although the payments are steep,
Although the payments are steep, when help is needed for a beloved pet, things move quickly and the payments arrive in short order! They are family members and we want to do all we can to keep them healthy and happy. I appreciate all the efforts by the people at Trupanion.
Insurer: Trupanion Canada
By: Karen
Best company EVER!
My 4 year old Siberian Husky decided to eat a chew toy last week.. 3 visits to the vet and several X-rays later, it was determined that he needed surgery! The entire incident ending up totaling nearly $7,000! My dog had surgery last week and I have already received my reimbursement(s) from HealthyPaws via direct deposit! Beyond impressive! I had to make several claims due to visiting different vets over a series of days, but the process was beyond simple. I had to upload photos of the invoices that showed what he was treated for and the amount paid, and within days of each claim I received a break down of the reimbursement amount. I also contacted their customer service department via phone at the beginning of the process and I was met with patience, a friendly attitude and a genuine care for my pet. Not to mention, a follow up email checking on my dog (and me)! I cannot say enough about this company. Premiums are low, great customer service, and peace of mind for you and your pet(s)! 5+ stars!!!! -Kate and Reggie T.
Insurer: Healthy Paws
By: Kate
Can't get any easier
Seriously, this is the most simple process ever. You go to the vet - pay your bill. The vet submits the form, or you could - Embrace acknowledges receipt so you know they do have it, and it gets processed right away (most of mine are within two weeks). I also have the reimbursements deposited right into my checking account. I LOVE EMBRACE!!!
Insurer: Embrace
By: Maureen