Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Worth the Money for Peace of Mind, but SLOW service
I am a first time pet owner and probably overly cautious. I've been more willing to take my dog to vet for things that might not be a big deal because of this insurance. It provides me with peace of mind and helps cover the costs. My only complaint is it takes much longer to get reimbursed than it used to. Before I would receive a check in two weeks, now it is pushing to months and I have direct deposit now. Seems like more claim adjusters are needed to speed up the process.
Insurer: Nationwide
By: Jenna
Now that we can file claims on line,
Now that we can file claims on line, it is so much easier than faxing of mailing them - and much quicer turn around time. Weve had Trupanion for years and always recommend you to friends with pets.
Insurer: Trupanion
By: Jill
my claim was paid in less than 10 days.
Claim forms are relatively straightforward and uploading invoices to website is very efficient plus my claim was paid in less than 10 days. My little cat Lily has developed cancer and my bills for her treatment have been quite high so I am grateful for the quick reimbursement. But aside from your efficiency what I am most pleased with is your customer service and the caring response to all my questions. Extraordinarily well trained and smart representatives and a welcome change from the usual human insurance company reps.
Insurer: Trupanion
By: Ilene
The express pay option that my vet participates in makes the whole experience great!
The express pay option that my vet participates in makes the whole experience great!
Insurer: Trupanion
By: Magdalena
The price and having the claim paid right at my vet at time of service
The price and having the claim paid right at my vet at time of service
Insurer: Trupanion
By: Christopher
Always easy to file
Always easy to file and I appreciate the quick reimbursement via direct deposit.
Insurer: Trupanion Canada
By: Ann-Marie
Easy.
Easy. Did it online and it was problem free.
Insurer: Trupanion Canada
By: Katherine
Customizable Coverage
Deductable is PER ACCIDENT/ILLNESS, not annual. This means a vet visit with a $250 deductable plan is going to cost you at least that much up front. Dog gets hit by car, first visit is $250 + your portion of co-insurance. Follow up visits for those same injuries are co-insurance only (10% in my case). Dog swallows a bouncy ball the following week and needs it removed, that's a new $250+. I just feel this isn't as apparent as it should be. The direct bill is soooo worth it tho. Highly recommend.
Insurer: Trupanion
By: Alexis