Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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Excellent coverage and easy to use
We switched from another pet insurance carrier to Nationwide and I couldn’t be happier. The process for filing a claim is incredibly easy and fast using the related app and claims are processed quickly. We had a recurring issue with our dog’s eyes and we were able to get the best care for him with less stress surrounding the cost of care. I regularly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Matt
Super fast and easy claim processing
Last September we found an abandoned kitten in our backyard and when we took her in and got her checked by our vet, our vet suggested pet insurance. After reviewing the different options out there we went with Nationwide - we couldn't be happier. It was very easy to file claims and they were processed fast. Big paws, er, thumbs up!
Insurer: Nationwide
By: Sandra
thank you
we have had insurance for 6 years on my dog Mason. this was our first claim. the system was easy....just wish things took less time. many thanks
Insurer: Nationwide
By: Eileen
Great communication/Fast processing.
We had an emergency trip to the vet for our 4yo GSD who was a rescue. Everything was covered exactly as we expected according to our selected policy and its underwriting terms (of which I read every word because I don't like surprises). The submission process was simple (upload required docs online and you're done). We received notice of direct deposit having been sent 3 business days after our final docs* were sent in. *The only delay was between initial submission and Pets Best requesting 12mo vet records - as we had just adopted about 4 months ago, we didn't have 12mo of records. The fix for this was simple enough so our delay was miniscule. Even with this tiny (but understandable) delay, we were 10 calendar days from submitting a claim to payment being sent. Logistics aside: it was PRICELESS to not have to decide anything at the Emergency Vet. Knowing that we were covered no matter the cost made it much easier handle the whole emergency.
Insurer: Pets Best
By: Shantelle
Great Service and Very Caring of Your Pet
ASPCA is an amazing company and we have been extremely happy with our pet insurance purchased through them. They are always timely with reimbursements and care deeply about your pet.
Insurer: ASPCA
By: Ian
Wow on the claim payment!
My dog recently had surgery on her leg. I was really impressed with how quickly the claim was processed and paid. And, the direct deposit made it even better! Thanks Embrace!
Insurer: Embrace
By: Celia
I love Nationwide Insurance they are Fabulous!!!
Nationwide is a great, they make everything easy to do, and in less than three weeks after submitting my claim I had my funds transferred into our bank account. I wouldn't look any place else for pet insurance.
Insurer: Nationwide
By: Lori
Very pleased so far
So far I have submitted 2 claims. One for dental & the other for annual checkup & vaccines. Payment was 90% paid & received quickly
Insurer: Nationwide
By: Jill
Payment were very prompt and deposited directly in my bank
Payment were very prompt and deposited directly in my bank. I was surprised with the quick settlement of my claim.. Extremely happy with Nationwide.
Insurer: Nationwide
By: Sheldon
Very pleased with everything about Pets Best!
My cat became very constipated and had to spend the night at the emergency pet hospital. Everything was covered and filing the clam was easy. He has had several follow up visits and the claims have been paid promptly. I also find the premiums extremely competitive when you compare to other plans.
Insurer: Pets Best
By: MARGARET