Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
Other Categories
Trupanion is awesome
Trupanion is awesome with customer service, knowledgeable employees and claim payment!
Insurer: Trupanion
By: Sharon
I have been very happy
I have been very happy with Trupanion both in ease and speed of reimbursements and customer contact.
Insurer: Trupanion
By: Karen
Deductible confusion
I was confused about the $500 deductible and didn't realize it was per diagnosis.
Insurer: Trupanion
By: Regina
Fast return on large sums of money paid out for veterinary expenses.
Fast return on large sums of money paid out for veterinary expenses.
Insurer: Trupanion
By: Debra
My vet’s office was able to e-
My vet’s office was able to e-file directly to Trupanion, during check-out, The claim was processed and I received the explanation of benefits before we were ready to leave. Very efficient! I then received a copy by email too.
Insurer: Trupanion
By: Gail
Received a quick payment
Received a quick payment
Insurer: Trupanion Canada
By: Cinnamon
My claims experience,
My claims experience, from my on-line submission of invoices, through your initiation of the claim, review and processing of payment is speedy and fair within the terms of the policy.
Insurer: Trupanion Canada
By: David
Excellent service,
Excellent service, have never had any issue and you pay quickly and also you seem to genuinely care
Insurer: Trupanion Canada
By: Debbie