Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Good customer service!
I have been using Pets Best for a couple years now. The only thing is you have to pay up front and then are reimbursed but I think all pet insurance is that way. They have helped me a ton. It's important to know that you can take care of those you love most. If you are looking for insurance w/ good customer service and to have your claim processed in a timely manner, Pets Best is a good choice.
Insurer: Pets Best
By: Brian
Fantastic Service
I recently had to go through the process of submitting a claim through Nationwide for a major medical issue my dog had. I have to say that the process was amazingly easy, very efficient and I received my payment in an extremely short amount of time! I was able to submit my bills and claim through an app on my phone. Simply fantastic. Great job Nationwide!
Insurer: Nationwide
By: Emerinciana
microchipped and spade
I love the easiness of the claims, the electronic refund. it makes us feel so secure that no matter what happens to Zoey we can take her to the vet and don't have to suffocate in bills. I love this program and recommend it to everyone that I know ESPECIALLLY to puppy owners.
Insurer: Nationwide
By: Melissa
Embrace has been a life saver!
I have had multiple pet insurances throughout my dog's life. The past few years we have had Embrace. My dog is almost 13 and she recently started having major heart problems the past few months. Submitting a claim is easy, as my vet keeps a blank claim form and submits it for me after a visit. Embrace is quick to process claims and they have great customer service.
Insurer: Embrace
By: Rachelle
Quick to respond
Very easy to submit claims, response is also very quick. Love the fact that direct deposit has now been added for claims payments, this makes it much faster to pay off the vet bills. I never have to worry about paperwork, they call the vet and take care of everything.
Insurer: Embrace
By: Thomas
Healthy Paws is By "Paw" the Best Pet Insurance Company!
I have been with Healthy Paws for almost 8 years. When I adopted my rescue dog from the Humane Society several years ago, I really took my time and researched all of the different companies and policies out there and compared all of them carefully. I chose Healthy Paws not only because they have really good rates and benefits (which they do) but also because they are so upfront with their benefits and pricing. They don’t try to scam or trick you like a lot of other companies do. They are completely honest and trustworthy, which is so refreshing from an insurance company!! A big difference from other companies is that there is no per-incident cap, annual cap, or lifetime cap on benefits. However, the real clincher for me is that they even give back to help homeless pets. How many companies do that? I am so glad that I chose Healthy Paws. I tell everyone I know (including my vet) about their insurance and always recommend them. Submitting claims is super easy to do online, and my claims are processed promptly and reimbursement done easily with direct deposit into my checking account. After my senior dog recently had a growth removed from his leg, I even got a personal follow-up e-mail from them just to check up on my furry pal to see how he was recovering and to send him best wishes from Healthy Paws! I normally don’t take the time to write reviews, but this company really is exceptional. If you don’t have time to research and compare the different pet insurance companies, you can take my word for it that this is the one to go with.
Insurer: Healthy Paws
By: Wendy
Fantastic! Never will do without Pet Insurance Again!
I have been super happy with all interactions with Nationwide pet insurance. Payment is easy; I've set up monthly automatic withdrawals. Claims are easy: complete online or print and fax. Receiving payment is easy; direct deposit to my account. This is a fantastic value. I will never be without the insurance. I bought the policy when my dog was only a few weeks old. I would definitely recommend (and do!) this to every pet owner.
Insurer: Nationwide
By: Kathy
Trupanion guaranteed payment to hospital
First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital. I was greatly relieved. Very glad I have their insurance
Insurer: Trupanion
By: Susan
First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital.
First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital. I was greatly relieved. Very glad I have their insurance
Insurer: Trupanion
By: Susan
Initiallly, I was annoyed that the first time I needed to utilize the insurance, medical records were requested.
As stated, I was annoyed that the first time I needed to utilize the insurance they required Medical records even though they take my payments. My Vet office is so accommodating that they have it set up that for any visit they submit a copy of our invoice directly to Nationwide to prevent any delays in the processing of any future claims.
Insurer: Nationwide
By: Jennifer