Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Great
It was nice not worrying about such a large vet bill. Getting the reimbursement was a great help in taking care of my dog properly.
Insurer: Nationwide
By: Carolyn
Claim paid
This was the first time submitting a claim (or 3) and I was very worried at first about it being denied or taking forever and having to fight with it after all the horror stories I've heard regarding pet insurance, but none of this was the case. Claim was easy to send, paid in a timely manner and eob's/claim progress were easy to follow.
Insurer: Nationwide
By: shayna
Easy claim filing
I was delighted to know that I could file my claims for Taffy via e-mail and then do a digital transfer of the transaction directly to my bank account. Really quick service that way. Leaves smiles on faces!!!
Insurer: Nationwide
By: John
Very Good Experience
My claim was processed very quickly and I received reimbursement electronically which allowed me to pay my credit card before any interest charges and fees were accumulated. It was really a hassle-free experience.
Insurer: Nationwide
By: Vanessa
Wonderful, Quick Service
Wonderful, quick service. Their website is easy to use and their staff is excellent. Their waiting time to answer the phone when you call has always been right away. Also, their finalization of any payment is very timely.
Insurer: Embrace
By: Sandra
Claim process was effortless
Claim process was effortless and I received payment in a timely fashion.
Insurer: Trupanion
By: Michele
Claims processed quickly
Claims processed quickly and payments received promptly, meaning out of pocket partially reimbursed in a short period of time. Being retired, this is important
Insurer: Trupanion
By: Timothy
Easy to submit claims.
Easy to submit claims. Friendly representatives available to assist if needed. Direct deposit is quick to go back in my account. There's never a cap on payments if your fur baby becomes sick.
Insurer: Trupanion
By: Jean