Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Excellent service
Excellent service. Very quick turnaround for reimbursement.
Insurer: ASPCA
By: Lisa
So far not worth the money
I filed two claims so far, both for under $100. It's been 30 days for one and almost 20 for the other. Still no reimbursement. I've called atleast 3 times and have been put on hold. I still have no information and no closer to getting reimbursed. I maybe looking for a new pet insurance company
Insurer: Pets Best
By: Ana
Get this insurance!
Prompt payment for two TPLO surgeries in 2017 and 2018, plus a few other odds and ends. No more TPLOs — Annie has only two hind legs! Probably won’t meet my deductible in 2019 but so glad the insurance will be there if I need it.
Insurer: Embrace
By: Patton
Most professional and caring
I have had my insurance for 3 months and have used it on 3 different occasions with ease. I love being able to submit claims from my phone. Embrace always lets me know the status of my claims. Very happy customer
Insurer: Embrace
By: Carlos
Great Service
The timely service of getting refunded is AWESOME. We have recommended ASPCA to ALL of our friends.
Insurer: ASPCA
By: Bryan
got the info needed.
got the info needed. supprisingly fast!
Insurer: Trupanion
By: Stephen
I think you guys do a great job.
I think you guys do a great job. Your staff is great. Love the online direct claims process at the vet, the claim is processed quickly and I pay right there at the vet for the deductible. I do have along term outstanding claim but even with new claims you guys do a great job. I always recommend Trupanion any chance I have. I tell folks who inquire if I am at the vets office what a great product and team you have.
Insurer: Trupanion Canada
By: Laurel
Quick submission,
Quick submission, direct billing, friendly staff when I was called with questions
Insurer: Trupanion Canada
By: Lauren
best experience ever -
best experience ever - easy to deal with, clear information, helpful staff, and efficient payment return.And so far, all my claims have been handled fairly and given us the opportunity to treat our pet with the best care possible.
Insurer: Trupanion Canada
By: Catriona
Very fast payment
Very fast payment
Insurer: Trupanion Canada
By: Yanina