Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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Great customer service, easy to understand, prompt action.
This company has been very easy to work with with my dog's torn acl repairs. They covered claims as promised, promptly. The online system is easy to use to check claim status. My only reason for not rating it 10/10 is that the annual premium is high compared to other insurance companies that friends and clients use.
Insurer: Embrace
By: Jessica
I was very happy with a claim I made recently through my vet hospital and they were even able to direct bill Trupanion.
I was very happy with a claim I made recently through my vet hospital and they were even able to direct bill Trupanion. My dog was very sick and unfortunately didn’t not make it home. It was a very smooth and easy process to deal with Trupanion. There were no questions in regard to treatment and paid the hospital promptly which would mean I was not $4000 out of pocket. I highly recommend them.
Insurer: Trupanion Canada
By: Victoria
I do wish I could’ve paid my pet’s insurance for the year in one transaction.
I do wish I could’ve paid my pet’s insurance for the year in one transaction.
Insurer: Trupanion
By: Diego
More direct pay networks!
More direct pay networks! :)
Insurer: Trupanion
By: Lincoln
I do wish I could’ve paid my pet’s insurance for the year in one transaction.
I do wish I could’ve paid my pet’s insurance for the year in one transaction.
Insurer: Trupanion
By: Diego
Very happy with Pets Beat Ins!
Claims are always processed immediately, refund check within a week of submission. Highly recommend this Insurance
Insurer: Pets Best
By: Regenia
trupanion has been with us throughout Sukis' illness processing payments is quick repayment of drug cost is quick to arrive.
trupanion has been with us throughout Sukis' illness, processing payments is quick, repayment of drug cost is quick to arrive.
Insurer: Trupanion Canada
By: Joanne
Great service
Prompt payment, no hassle. Wish they had highlighted or emphasized a direct deposit option when I enrolled, and also during the time I have been a client. I had to call and get that set up after claim was paid, and check was sent. This would shorten the time to get repayment, and reduce chance to lose a mailed check. Overall my experiences have been very positive.
Insurer: Embrace
By: James
I recommend AKC pet partners to all of my friends!
You were there for my Mojo I can't thank you enough for all of your help Knowing his diagnosis and your prompt help with payment can't cure him BUT certainly Made it easier! I recommend AKC pet partners to all of my friends!
Insurer: AKC
By: Shirley