Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,047 total


November 19, 2018

it should all be so smooth...

insurance was paid quickly... the vet was awesome... everyone at every step uber professional

Insurer: Nationwide

By: emil

Useful
November 19, 2018

Easy and straightforward.

Easy and straightforward. Paid what was promised.

Insurer: Trupanion

By: rafael

Useful
November 19, 2018

Trupanion paid the vet immediately

Trupanion paid the vet immediately so there was no need for me to add the charge to my credit card. I ve never had insurance pay within an hour of the time the charge was incurred! Amazing!

Insurer: Trupanion

By: Laura

Useful
November 19, 2018

Trupanion was easy to deal with

Trupanion was easy to deal with and quick to pay. There was no haggling you lived up to the policy!!

Insurer: Trupanion

By: Elise

Useful
November 19, 2018

It was a very smooth transaction.

It was a very smooth transaction. I ABSOLUTELY love the direct billing service. It made things so much easier.

Insurer: Trupanion Canada

By: Melanie

Useful
November 19, 2018

Filing a claim is very easy

Filing a claim is very easy and convenient, and I m kept updated through email.

Insurer: Trupanion

By: Michelle

Useful
November 19, 2018

I don't have to worry

It's nice not to have to worry about how to pay the bill when a pet is sick.

Insurer: Trupanion

By: Laurie

Useful
November 18, 2018

Efficient

Efficient. I took photos and submitted them with an explanation then signed up for direct deposit. I had an email of EOB that was comprehensive and had the money in the bank within 5 days. Thanks 👍🏻

Insurer: Pets Best

By: Erin

Useful
November 18, 2018

Claim processed in less than a week

I submitted the claim and it was processed in less than a week and the funds were directed deposited into our bank account.

Insurer: Pets Best

By: Carole

Useful
November 18, 2018

Efficient service

Efficient service, no paperwork, it s all done from our vet s office.

Insurer: Trupanion

By: William

Useful

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