Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Love your service, but I miss being able to pay the premium via my pay check in place of having to pay it all at once.
Great service, I miss being able to pay via payroll in place of one lump sum.
Insurer: Nationwide
By: Deborah
Excellent Customer Service!!!!
Excellent Customer Service!!!! They always ask about Harlow. Payment Express Rocks!!!
Insurer: Trupanion Canada
By: Maria
Great insurance with easy filing of claim and quick pay.
You never know how glad you are to have insurance until you need it. When my four year old fur baby was diagnosed with bladder crystals, nothing but surgery would fix the issue. She is great now and Nationwide made the experience so much easier by having easy online claim filing and quick approval turnaround. And, once approved, the payment arrived in days. To anyone who thinks insurance is an unnecessary expense, just wait until you get hit with a big surgery bill. I’ve had insurance with my previous animals and will never be without it. GREAT JOB NATIONWIDE! Thanks for being there for my little girl.
Insurer: Nationwide
By: Brock
Cami is feeling MUCH better.
Cami is back to playing ball and frisbee and continues to do more with her leg each week. I'm really happy with my insurance experience and I will definitely renew for next year. You paid me within the guidelines that you promised and it was pretty seamless. This is my first dog in nearly 20 years (we've had many cats) and I have never purchased insurance for my pets before. What a great introduction to pet insurance!! Thank you for everything and Cami says thanks,too!
Insurer: Nationwide
By: Linda
very smooth process.
very smooth process. very quick to get the funds too!
Insurer: Trupanion
By: Steve
Filing the claim and getting refunded
Filing the claim and getting refunded some of what I paid was awesome.
Insurer: Trupanion
By: Diane
great service
great service and quick reimbursement
Insurer: Trupanion
By: Vickie
Great service
Great service; comprehensive coverage; quick payment
Insurer: Trupanion
By: Kathleen
Peace of Mind
I give Trupanion a 10 because of the ease of claim filing, They contacted me to let me know they received my claim and explained how the processing would go and what would be covered under my coverage (deductible) and a check was issued and I received it a few days later!
Insurer: Trupanion
By: Teresa
Great
So glad I purchased Nationwide Insurance for my dog. So easy to pay since its deducted from my paycheck. Ivr had to take my fog to the vet a few times and its cost me well over 500 dollars. I have the app, so sending my claims are so easy and convenient, the processing time is reasonable, and the reimbursement is convenient as it is deposited right to my account. I've also called the vet line and have no complaints there either. I feel that my dog is covered well with nationwide. I am aware not everything is covered. So far, most of my dogs treatments and meds are. I've recommend Nationwide to friends with pets and will continue to do so. Thank you.
Insurer: Nationwide
By: Priscilla