Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Fast and Easy!
Couldn't have been easier! My dog got incredibly sick all of the sudden and spent to days at the vet while they tried to figure out what was wrong and get her stabilized. ASPCA pet insurance was asap. I submitted the claim via their app and they processed the claim within 3 days, and had the check to me early the following week. Given the large price tag on this particular incident I was extra grateful to ASPCA pet insurance for making the process so fast and easy! I've had the insurance for 4 years no and have always found them to be fair in covering costs outlined in the policy, and responsive, Would definitely recommend to others!
Insurer: ASPCA
By: K.
Great Company to work with!
Both of my doxies had to have mouth surgery and teeth extracted. It was a very costly procedure. I felt confident knowing my insurance would reimburse me for some of the cost. It's very easy to file a claim. My payment was received in a very timely manner.
Insurer: Nationwide
By: Donna
Long wait for payment
I switched to Nationwide Whole Pet insurance from another policy for the more extensive coverage. However I was disappointed in the lengthy period for reimbursement on my very first claim. My previous policy, which I had for 2 yrs, always reimbursed within 2 weeks maximum, and my first claim with Nationwide, for a basic infection treatment not ongoing, took almost 2 months to receive payment...not very timely, especially when you have insurance in the first place to help cover expenses!
Insurer: Nationwide
By: Stanley
billing issues
I enrolled Magnus for Major Medical Plan in January, 2018 and opted for payroll deduct through my employer. I have one other policy for my dog, Buddy on payroll deduct and have been very happy with how easy the payroll deduct has worked for both Buddy and I. I had a past policy for two years for my dog, Clarisse on payroll deduct, and this was also a very good experience. My policy for Magnus, however, has been the worst experience. I have had to contact Nationwide 8 times to get this policy on payroll deduct. I have paid $132.97 in the past 7 business days to correct the underpayment on Magnus' policy due to the absolute and utter incompetence of staff managing Magnus' plan. I am so incredibly disappointed at Nationwide's complete failure in simply setting up one policy on the same payroll deduct I have had my other two policies on, and this still has not been resolved. Nationwide used to be such a great company to do business with, and now I absolutely despise this company. Shame on you, all of you.
Insurer: Nationwide
By: Nancy
You were very helpful.
You were very helpful. I received a polite email that my credit card had been declined. My account was hacked and used fraudulently so I had to get a new one. Your staff member was extremely pleasant and got my new card set up in under 5 minutes.
Insurer: AKC
By: Mimi
Best Decision EVER made!
Purchasing Nationwide insurance for my cat was the BEST DECISION EVER! We adopted Frankie from NAWS and while he had a few pre-existing conditions that i knew wouldn't be covered right away i did not expect him to develop a serious case of FLUTD, urinary infections, crystals etc. Poor thing had to be hospitalized and is on a special diet now which seems to be working. Approximately $2000 later i was thrilled to find out it was a covered expense! The whole process went so smoothly and payment was timely. Most people I tell this story to can't believe how well it went! Thanks Nationwide!
Insurer: Nationwide
By: Melanie
Awesome
Amazing service since day one. Helpful advisors and payment processing a breeze and fast.
Insurer: Pets Plus Us
By: Mary
Updated paymwnt information
Updated paymwnt information
Insurer: Trupanion Canada
By: Dan
Direct payment was great.
Direct payment was great. Took one day!
Insurer: Trupanion
By: Lenny
The best pet insurance you can get
I've had the insurance for 15 years. I've always been pleased with the customer service and they refunds. Direct deposit. The only complaint I would have is it takes about 3-4 weeks to get the refund. But they are wonderful. I highly recommend the insurance
Insurer: ASPCA
By: Kathy