Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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When my Vet said surgery, I knew we were covered and didn't worry about cost.
When the Vet said TPLO surgery, I knew we were covered and didn't worry about the cost. Once I filed the claim, I got an email stating the claim will be reviewed. It was no more than 10 days later I received my money electronically, I have made claims before for another family pet and again swift and prompt service. The way in which you file is easy, it takes less than 5 minutes to file a claim.
Insurer: Nationwide
By: Lisa
The easiest claim I have ever submitted
I submitted my claims both by mail and by email. They were both so easy to navigate through. Not sure how the other Pet Insurance claim processes are but right now I am glad I went with nationwide. Shadow is too!!!
Insurer: Nationwide
By: Rebecca
I was receiving calls and emails that my account was overdue despite having been on auto payment for over a year.
I was receiving calls and emails that my account was overdue, despite having been on auto payment for over a year. She was helpful and took payment over the phone and made sure that I was signed up for autopay. Three hours later I received another call saying my account was overdue.
Insurer: Trupanion
By: Emily
Peace of Mind
I trust Nationwide to help me manage the care of my two Cavalier King Charles Spaniels. Whole Pet Wellness Plan premium seemed high at first; but, each time I take one of my dogs to the vet, I receive a 90% reimbursement check within a week of filing a claim. There is only a $250 deductible which you can spend on your first visit of the year. The Whole Pet Wellness Plan is definitely the way to go!
Insurer: Nationwide
By: Katherine
I'm a very pleased & satisfied customer. Pleased with your services, response time & your Representatives!
I took a few months to THOROUGHLY review a few insurance carriers/plans and I am VERY PLEASED to have chosen Hartville. Your agents are very friendly, knowledgeable and professional. Your response time to reimburse me for a claim was completely acceptable - and your prices were lower than other companies. I feel comfortable knowing I have coverage with Hartville if anything should happen to Logan. I've never had pet insurance before and I couldn't be happier with choosing you.
Insurer: Hartville
By: Lucie
I have been extremely happy with Trupanion all these years.
I have been extremely happy with Trupanion all these years. Just recently two friends joined when I suggested they do. Forgot to tell them to use my name - oh well. You are always friendly, helpful and prompt on payments.
Insurer: Trupanion Canada
By: Debbie
You guys are always the best.
You guys are always the best; fast replies and always fair in reimbursements.
Insurer: Trupanion
By: Edward
I have been very happy with Trupanion.
I have been very happy with Trupanion. Rates are reasonable and claims are processed quickly.
Insurer: Trupanion
By: Wayne