Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Embrace has been a life saver!
I have had multiple pet insurances throughout my dog's life. The past few years we have had Embrace. My dog is almost 13 and she recently started having major heart problems the past few months. Submitting a claim is easy, as my vet keeps a blank claim form and submits it for me after a visit. Embrace is quick to process claims and they have great customer service.
Insurer: Embrace
By: Rachelle
Quick to respond
Very easy to submit claims, response is also very quick. Love the fact that direct deposit has now been added for claims payments, this makes it much faster to pay off the vet bills. I never have to worry about paperwork, they call the vet and take care of everything.
Insurer: Embrace
By: Thomas
Healthy Paws is By "Paw" the Best Pet Insurance Company!
I have been with Healthy Paws for almost 8 years. When I adopted my rescue dog from the Humane Society several years ago, I really took my time and researched all of the different companies and policies out there and compared all of them carefully. I chose Healthy Paws not only because they have really good rates and benefits (which they do) but also because they are so upfront with their benefits and pricing. They don’t try to scam or trick you like a lot of other companies do. They are completely honest and trustworthy, which is so refreshing from an insurance company!! A big difference from other companies is that there is no per-incident cap, annual cap, or lifetime cap on benefits. However, the real clincher for me is that they even give back to help homeless pets. How many companies do that? I am so glad that I chose Healthy Paws. I tell everyone I know (including my vet) about their insurance and always recommend them. Submitting claims is super easy to do online, and my claims are processed promptly and reimbursement done easily with direct deposit into my checking account. After my senior dog recently had a growth removed from his leg, I even got a personal follow-up e-mail from them just to check up on my furry pal to see how he was recovering and to send him best wishes from Healthy Paws! I normally don’t take the time to write reviews, but this company really is exceptional. If you don’t have time to research and compare the different pet insurance companies, you can take my word for it that this is the one to go with.
Insurer: Healthy Paws
By: Wendy
Fantastic! Never will do without Pet Insurance Again!
I have been super happy with all interactions with Nationwide pet insurance. Payment is easy; I've set up monthly automatic withdrawals. Claims are easy: complete online or print and fax. Receiving payment is easy; direct deposit to my account. This is a fantastic value. I will never be without the insurance. I bought the policy when my dog was only a few weeks old. I would definitely recommend (and do!) this to every pet owner.
Insurer: Nationwide
By: Kathy
Trupanion guaranteed payment to hospital
First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital. I was greatly relieved. Very glad I have their insurance
Insurer: Trupanion
By: Susan
First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital.
First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital. I was greatly relieved. Very glad I have their insurance
Insurer: Trupanion
By: Susan
Initiallly, I was annoyed that the first time I needed to utilize the insurance, medical records were requested.
As stated, I was annoyed that the first time I needed to utilize the insurance they required Medical records even though they take my payments. My Vet office is so accommodating that they have it set up that for any visit they submit a copy of our invoice directly to Nationwide to prevent any delays in the processing of any future claims.
Insurer: Nationwide
By: Jennifer
My experience with Embrace has been amazing.
As everyone knows having a sick pet is like having a sick child. Nothing could be worse. Having to fight with an insurer is adding injury to insult. When I needed a pre-certification at the 11th hour for a very expensive cancer diagnosis, the adjusters at Embrace bent over backwards to deliver. And every time I've submitted a claim since then, Embrace has been prompt with payment. I also feel that the Embrace team truly cares about my dog. They even have a fantastic Facebook page where they posted his picture and I received tons of messages of support! How kind is that? I've recommended Embrace to all of my pet-owning friends.
Insurer: Embrace
By: Pamela
insurance claims results
I was so pleased with Molly's insurance plan. Her claim was processed and was reimbursed for about 80% of her bill (this was minus some of her deductible) within two weeks of filing the claim. Thank goodness her results came back from the lab as benign.
Insurer: Nationwide
By: Julia
Grateful
Nationwide is fast and efficient. I’m so grateful that I had them. Riley was bit by another dog and the wound became infected. I was taking him to the vet daily. Nationwide had me reimbursed within two weeks for each claim.
Insurer: Nationwide
By: Cristina