Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Good coverage and resource information
It gives us great peace of mind to know that we will be able to afford to address our Charlie’s medical issues. Especially as he gets older. However there does seem to be a long lag time between claim submission and claim payment.
Insurer: Nationwide
By: Deborah
Glad I have Nationwide for Gracie
I have Nationwide pet insurance for my dogs, mostly so I could cover anything catastrophic. Most years, I don't make any claims at all, but this year I had to submit a couple for Gracie. Nationwide was very prompt with its reimbursement. Thank you! It's great to have some peace of mind and know that I can do the best thing for my pups.
Insurer: Nationwide
By: Mary
I'm glad I've signed up with Nationwide's pet insurance.
The only reason I haven't given a 10 is because it would be nice to know what step of the claim process a claim is in beyond accepted, processing and completed. I love that it's so easy to submit claims via the VitusVet app. It's quick and convenient. I've never had a reason to call customer support.
Insurer: Nationwide
By: Amber
Purr-Fect
Fast, easy submission, super quick acknowledgement and response. Very happy!
Insurer: Embrace
By: Cherie
Very happy!
Easy to submit claims, paid remarkably fast (2 days). Very happy with Pets Best!!
Insurer: Pets Best
By: Tina
Very streamlined.
Very streamlined. Her vet started the process and trupanion What is quick to respond and we had a reimbursement by the following week
Insurer: Trupanion
By: Jennifer
It's so nice
It's so nice to be able to send my bills in an email from my phone. The payment is also always pretty fast.
Insurer: Trupanion
By: Becky
Pet Insurance Payments
I am very please with the way my claims for Rookie are processed. I really appreciate the option to have payments electronically credited to my account. The claims are being processed quickly and efficiently.
Insurer: Nationwide
By: Teresa
Very s l o w claim reviewing and payments
At this point Nationwide is 3 claims behind in payment. Two that were missing information and were resubmitted and one new one - totally three. My payments are not behind and I’d like to be paid more timely.
Insurer: Nationwide
By: Cheryl