Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Nationwide insurance came through for us
We have had pet insurance since we adopted Chloe in 2010. We had not used it that much in recent years, but this year she had to have several cancerous lumps removed. She had surgery to remove the 3 lumps, we had the lumps tested multiple times, and had many vet and vet oncologist visits. I filed all of these claims and had no issues with Nationwide paying the claims according to their policy. She was just about recovered from her surgery and she was out walking and a large dog ran out of her home and bit Chloe. So we were back to vet visits and cone wearing. Once again Nationwide covered these bills for us. Now finally, Chloe is back to herself - all healed and as fiesty as ever.
Insurer: Nationwide
By: Jennifer
Painless Process for the Pet Owner!
Glad we have pet ASPCA pet insurance! Our 2 year old Havanese had an accident and needed surgery, and although she was in pain, it was a painless claim process for us and now our exuberant Havanese is on the mend, and we have already been reimbursed for the cost of the surgery.
Insurer: ASPCA
By: Linda
Great Insurance and I can file my claim and recieve payment online
Bodhi is doing fine thanks to Nationwide Insurance. He has food alergies that we and our vet are hoping he grows out of. Having pet insurance is worth every penny for the peace of mind. Nationwide is great with letting us e-mail in our claims and sending funds through Chase Pay directly to us.
Insurer: Nationwide
By: Laura
Helpful and Easy Claim
This was the first claim I submitted, and the process was very easy. The explanations behind what was covered and what wasn't were helpful, and the reimbursement process was simple.
Insurer: Nationwide
By: Samantha
Very pleased with insurance
Insurance payments very on timely maner
Insurer: Embrace
By: Trish
Outstanding Service
We LOVE nationwide pet insurance! They settle our claims fast, without any hoops to jump through like our last insurance company. Our rates are great too!
Insurer: Nationwide
By: Taylor
Only thing a little difficult is trying to get claims deposited through ACH. I was set up initially, but doesn’t happen now.
I’m almost completely pleased to my pet policy. Just wish it was easier to get direct payment to the bank.
Insurer: Nationwide
By: Carolyn
Excellent service and easy claims
Pet insurance wasn't something on my mind when we first took our puppy home but after a little convincing from some friends about how costly vet visits an be, we decided to go through Nationwide as part of my employer's offer. The signing up was pretty straight forward with a waiting period until the first of next month. Using the mobile app to file some claims is a snap and our vet actually does 90% of the filing for us and we automatically get reimbursed. Overall, I love how streamlined and easy it is. I just hope the rates won't go up too much as I've heard that some the rates can go up over the years.
Insurer: Nationwide
By: George
Submitting a claim is easy
I submit my claims via email and it's easy to attach a pre-filled claim form and also a receipt. Claims take a bit of time to process, but once they are, it's easy to transfer funds all online. Policy can be somewhat confusing as to what is covered/not covered, but they have guides online and people ready to help on the phone, which I have used before and had positive experiences with.
Insurer: Nationwide
By: Matt
Overall claim process is simple through the APP
The process for submitting claims is easy and efficient through the app. Although it takes a bit long to receive a reimbursement, the process for obtaining your funds is VERY simple and links directly to your banking account.
Insurer: Nationwide
By: Meredith