Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Fast, easy and reasonable
The process is fast and easy and the payouts are reasonable
Insurer: ASPCA
By: Anja
I will never have a dog without Figo again!
Scrolling through Facebook a few months ago I saw Figo. Looked into it and just on a whim, took out a policy for our Aussie. She's having some problems now. Met our deductible and i submit claims using the phone app, sometimes they are processed and approved the very same day! Payment comes out of my checking account and reimbursements go back into the checking account. I've called a few times with questions, the agents are wonderful, very helpful. I have already recommended Figo to my friends who own pets. We will never have a pet without Figo insurance. And I can use it anywhere in the US, if we are traveling we have insurance, unlike a policy through your vet, plus we have all her records if we are away and she needs to see a vet. I love everything about Figo. Even the website is really cute!
Insurer: Figo
By: Jeanette
You should have this for your pet...Embrace is amazing and I can't recommend them highly enough!
I got a new puppy in the beginning of February after losing my last dog, Thumper, to cancer. I hesitated when looking at pet insurance because I had it for Thumper but ended up getting rid of it because the insurance company refused to pay any claims, despite collecting more than double my current monthly fee for Embrace. Anyway, coming from a military family, I have USAA auto insurance and really love them, so I contacted them and found out they partner with Embrace. I investigated the monthly fees and found it very affordable, so I enrolled. Shortly after enrolling, my new pup (Maverick) went through a quick series of emergency vet visits - getting hit in the eye with a tennis ball at the dog park, getting very sick late the next night from the medicine for his eye, and then even getting stung by a bee! It added up to very little sleep and lots of vet bills. I submitted the claims at the same time once things settled down, and Embrace processed them and cut the checks within 3 days. The reimbursement rate was very high (80%) and my deductible was very reasonable ($300). I also can see all claims and any explanations from the adjusters on the website and in the app on my phone. I just recommended my mom and sis get insurance through them, and I'm making the same recommendation to you. Great service, good prices, professional, and honest. I couldn't be more pleased.
Insurer: Embrace
By: Paige
I couldn't be more pleased!!!!!
If I could give Figo 20, I would. I couldn't be more pleased with my transactions. All claims submitted via the website and this is extremely easy. These took only several days to process and the money was deposited into my account. I received all the reimbursement I was due according to the plan I purchased. I "stood on the fence" and waited for years to purchase insurance. I wouldn't hesitate at all to do so now after my experience with them. Figo has a customer for life!
Insurer: Figo
By: Joe
My first claim with Nationwide Pet Insurance was easy to submit online and efficiently processed.
My first claim with Nationwide Pet Insurance was easy to submit online and efficiently processed. My reimbursement was exactly what I expected. It took longer than usual to process -- about double the time -- because it was my first claim. The usual turnaround time I am told is 30 days. But in this case, the first review resulted in a request for my dog's veterinary records, which is perfectly reasonable as I hadn't submitted them when i signed up. With records in hand, the Claims Department processed my claim within 30 days and electronically deposited my reimbursement. The associates I spoke with by phone were all friendly, informed, and helpful.
Insurer: Nationwide
By: James
Easy process and fast response
Easy to apply for the reimbursement and the money was sent in a quick enough timeframe.
Insurer: Nationwide
By: Chris
Best Insurance!
Shortly after getting my golden puppy I felt at sometime, health insurance would be a good investment. She is very driven and full of energy. We hike, train and fish together. At four she was diagnosed with severe hip dysplasia. My vet recommended a full hip replacement in her left hip. I contacted Healthy Paws to confirm I would be reimbursed 90% of the cost. A few days after the procedure they direct deposited that amount into my bank account. It was a life saver. Excellent customer service, and prompt payment put me at financial ease. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Jerry
We love Embrace!
We've had nothing but great experiences with Embrace. The claims process has always been simple and smooth. We see the vet, the vet submits our claim, the claim is approved, the money gets directly deposited into our bank account. Knowing that our dog's veterinary bills won't become a financial burden has given us great peace of mind. As long as we've got dogs, we're going to be Embrace customers.
Insurer: Embrace
By: Penn
Lifesaver
After a very large vet bill for orthopedic surgery on our Great Pyr The claim was submitted by emailed and paid within 3 weeks directly to our bank. your claims service has been super.
Insurer: Nationwide
By: Pam
Amazingly easy process
Our dog recently suffered seizures and was diagnosed with an idiopathic epilepsy and will require ongoing medication and testing for at least the next few years. I was very concerned after two nights in the hospital and the cost of the tests that somehow you would find a loophole to not pay the claim. I was pleasantly surprised to find that you honored the 90% coverage that my plan says that I have! I uploaded a PDF of the vet bill that we paid and within seven days it was in my bank account! It was an amazingly easy process! So happy I chose this company to cover our dogs!
Insurer: Pets Best
By: Sandra