Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Claim is very easy
Filing a claim with Trupanion is very easy and they are processed rather quickly.
Insurer: Trupanion
By: Karen
Great service
Great service - fast, and easy - submit online, electronic payments for reimbursement.
Insurer: Nationwide
By: Jim
You are the best
I submitted my claim on Thursday. Monday morning the claim had been processed and paid. It's been a rough month financially and the fast service was really appreciated.
Insurer: Pets Best
By: Darlene
Direct billing for Trupanion
I like the fact that the vet can direct bill Trupanion and get a quick answer back from them and that any costs that arise are put towards the deductible.
Insurer: Trupanion
By: Robin
Claim receipt in timely fashion
I received confirmation of receipt of my claim and its status in a timely fashion. I cannot comment on how insurance payments work since my claim just went towards deductible.
Insurer: Trupanion
By: Evangeline
Coverage is what I expect
Coverage is what I expect it to be and not denied which I have heard happens with other companies. Cheques are expediently issued
Insurer: Trupanion
By: Shelley
Quick service
I'm very pleased so far. Our claim was submitted and the next day we received an email that the check was sent. I'm very happy about the service to date.
Insurer: Embrace
By: Paul
So happy I went with Pets Best for my puppy!
I was hesitant to buy pet insurance, since I have never had my own dog before and didn't know what could happen or if the monthly fee was really worth it. After many conversations with friends and family who told me insurance was a must, I did serious research to find not only the best price, but also one that had great customer service reviews. I knew I might have questions and I wanted a company that was able to answer those quickly and correctly. After purchasing Pets Best insurance, I submitted a claim for 3 booster shots, heartworm and flea/tick meds and my puppy's microchip. They immediately emailed me confirming they had received my claim and would be reviewing in the coming days. A few days later, they emailed again to let me know a check was on its way for the full amount of the shots and meds, and nearly 50% of the microchip cost (as detailed in my plan). There were no surprises - although, I suppose I was surprised to see such an easy process play out exactly as I would hope with an insurance company! Overall, I would definitely recommend Pets Best.
Insurer: Pets Best
By: Hayley
easy process
easy process to submit claims and very much like the automatic deposit into bank account reimbursement program
Insurer: Trupanion
By: Michelle
Direct pay is great
My GSD was diagnosed with cancer and without Trupanion I would not have been able to afford all the treatment and surgeries he has gone through. The direct pay to the Veterinary hospital is an option I would not be able to live without.
Insurer: Trupanion
By: Dawn