Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Timely, Professional claims servaice
So glad we have Nationwide Pet insurance. Claims are always processed timely. Payments are made electronically. Seamless. I don't need to do anything.
Insurer: Nationwide
By: Marilyn
Quick response times.
There was a delay of several months with our VET getting the claims filed. Once Pets Best received them they were processed immediately. I received the approved amounts within 1 1/2 weeks. Thank you
Insurer: Pets Best
By: Susan
Claim processing is easy.
I've processed many claims though Pets Best. Every time, the process is easy and funds are deposited in a timely manner.
Insurer: Pets Best
By: Lindsey
Easy claims processes.
I'm a licensed insurance agent for a major company and let me tell you, filing a claim with Pets Best was one of the easiest processes I ever dealt with. I had the approval and payment sent out within week. Really impressed, keep up the great work.
Insurer: Pets Best
By: Arsen
Claims and payments are easy.
As always claims and payments were very easy and efficient.
Insurer: Pets Best
By: Patti
Quick claim approval
Great service, quick claim approvals and payment.
Insurer: Trupanion
By: Steven
quick processing and no hassle processing of claim
Processing was so easy and claim was processed and reimbursed quickly and without issue. The coverage is great and gives me great peace of mind knowing my sweet pup is covered.
Insurer: Nationwide
By: James
I have been very satisfied with Trupanion.
Any time I had questions they were answered to my satisfaction by polite agents. Payment on a claim is made in a timely manner and deposited directly to my bank account.
Insurer: Trupanion Canada
By: Roberta
So far so good
I have to pay at least 3 months of premiums before I can be advised if my 5 pets pass the “ paw print” for approval. That’s $1000.00 out of my pocket before I’m told anything. Had my first insurance claim with Trupanion and everything had to be appealed. Still waiting in appeals. Spent hours on the phone with vet office and Trupanion. Very time consuming. Not the easy peasy process that I was advised it would be. I’ve asked for the paw print to be expedited. I don’t feel comfortable that I’m paying money and not sure what the coverage is or if there is any coverage. I called to have 1 pet insured and ended up with having all 5 pets insured after talking with the representative. I’m glad I got all 5 pets insured as we’ve had no health issues. I just hope I get a confirmed insurance policy sooner than later.
Insurer: Trupanion Canada
By: Micheline