Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Vet visit
Payment from pictures of my claims using app was extremely easy, quick & payment came without any follow-up or questions by Nationwide Pet Ins
Insurer: Nationwide
By: Leanor
Satisfied with cost, coverage and claims processing
I've had ASPCA Pet Health Insurance for more than 10 years, for a number of dogs, past and present, and have been very satisfied with the cost, coverage, and claims processing. I've had claims for an emergency surgery, a chronic back condition, and two planned surgeries, and have not had a negative experience. Claims submission and claims processing has been very efficient, also.
Insurer: ASPCA
By: Cheryl
Got reimbursed very happy
Got paid back but it was a long time to wait
Insurer: Nationwide
By: Danielle
Wellness Exam Covered
I took Ginger into the vet for her yearly rabies shot and other shots, also her Heartguard medication to protect again heartworm and everything was covered and I received a check back in the mail on the items covered.
Insurer: Nationwide
By: Mark
Get the insurance
I was skeptical at first and have paid for years and was so happy when I received reimbursement for vet expenses under an emergency. The initial claim process I thought was confusing but we worked it out. Thank you
Insurer: Embrace
By: Patricia
Easy to make a claim
Easy to submit a claim, someone is available 24/7 if needed to answer any question, the coverage particularities are simple.
Insurer: Trupanion
By: Audrey
Direct billing
Direct billing, speed of handling claim, fair reimbursement
Insurer: Trupanion
By: Marlene
Easy process.
Easy process. Happy I didn't have to pay out of pocket and wait for cheque in the mail
Insurer: Trupanion
By: Carissa
False advertising
The salesman failed to mention that you have to go through this ridiculous process to submit a claim and that all of my so called "free" exams and routine checks are actually supposed to be paid for by yourself and later returned to you as a "rebate" after a pain in the butt submission process.
Insurer: Nationwide
By: Andrew
Nationwide is so user friendly
Thanks for making the claims process so easy to use and understand.
Insurer: Nationwide
By: Lauren