Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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You made claim filing, processing and customer service a joy for me and my pup!
I have had this insurance for years and never had a claim. But when my dog torn her cruciate ligament, we had to use the insurance. Your company helped thru all of my qyestions, made claims filing and payemtn just a breeze. I have no recommendations to give you, everythign went vwey well and the claims was paid timely. The Custoemr Service agnet i spoke with was very kind and hoped Palin woudl get better - and she is, she feels and looks great. Thank you Nationwide...
Insurer: Nationwide
By: Marcia
Paid as per agreement
The insurance paid as expected. The deductible has now been met for this dog so if she has any more issues this year she should be covered per the agreement. Claim was easy by uploading the .pdf to the claim. Monthly rate is reasonable.
Insurer: Pets Best
By: Dan
Pets Best is awesome!
I had to submit a claim for my dog that suffered a torn cruciate ligament. Filing the claim with Pets Best couldn't have been easier and they processed my claim so promptly. When I called with questions the customer service reps were knowledgeable and very nice. I would recommend Pets Best Insurance to anyone who loves their pets!
Insurer: Pets Best
By: Joanne
Amazing service
We have always been paid in a timely manner and any customer service we have needed to talk to someone they have been friendly and very helpful. Thank you!
Insurer: Nationwide
By: Dawn
Claim processed very fast!
Very efficient & fast reimbursement for Hannah’s Vet visit. She’s doing great
Insurer: Nationwide
By: Peggy
Great company
Great customer service. Very professional, knowledgeable and friendly. Quick claim processing. No surprises.
Insurer: Embrace
By: Kimberly
Claim processing time take way too long in my opinion.
At times when quite a lot of money has to be paid to get help for a sick dog can add up to quite a bit, and then not getting claims processed in a shorter period of time (mostly almost a month, if not a month), takes a toll on other spending. Charges for the insurance comes always promptly, but not the payments for the claims. Not good :/ Yet, I do appreciate communication from the insurance company to hear how my pet is doing after an illness, and for that I give 10 points :)
Insurer: Nationwide
By: Marianne
First Experience
I felt that the reimbursement process could have happened quicker. I turned in my dogs paperwork the same day of the appointment which was only for health and wellness purposes which included shots. I just felt that there could have been. Quicker turnaround is all.
Insurer: Nationwide
By: Amy