Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Almost impossible to get reimbursed in a timely manner!!
I turned in a reimbursement claim in January and another in March for Axel. Both visits were for the same reason. It took until April to finally have the claim settled. It was only due to me calling in and speaking with a manager about the situation that it was taken care of quickly at that point. After I spoke with a manager I received reimbursement within 2 days. If you look at the case notes you’ll see that Nationwide did reach out to me for additional information regarding vet records which I turned in for a second time which occurred back back in January. I leave the country for my job for 60 days at a time and my location doesn’t lend itself to the internet. Once I returned and spoke to an agent they didn’t take this into account and never once had any urgency to take care of the claim quickly and it wasn’t until I spoke with a manager that swift action was taken. I would think as an agent looks into these cases they should evaluate each customers situation and take appropriate action without manager intervention. I shouldn’t have to work so hard to get reimbursed for a service I pay good money for to make life easier on my wife when I’m deployed out of the country.
Insurer: Nationwide
By: Andre
Very pleased with my coverage with Nationwide
Nationwide pet insurance is wonderful. I am very pleased with their payment of claims.
Insurer: Nationwide
By: Bernadine
Excellent Service!
Oz was sick with pancreatitis. Nationwide processed my claim in a timely manner and I was able to save a lot of money. He is doing much better now, thank you!
Insurer: Nationwide
By: Karen
Karim Kamachi
Everything was so easy. Submitting the claim and receiving the funds back was so simple. It was nice not having to worry about the cost of the surgery and being able to give my dog the care she needed. Thank you!!
Insurer: Nationwide
By: Karim
Customer Service
I have 4 English chocolate labs and all are insured. I have never had a problem with a claim or receiving timely payments. Direct deposit to my Canine account is great!
Insurer: Nationwide
By: Tracy
Great Value!
I was pleased with the turn-around time of processing and payment, and the amount that I received. My pup had to have an obstruction removed and it was a pricey surgery. My claim was processed in less than 30 days which relieved the financial burden. One emergency proved that the value of the coverage is fully worth it. It has more than paid for itself.
Insurer: Nationwide
By: Tonia
Thankful for Insurance
Sending in the vet claims was incredibly easy. The explanation when claims were returned either paid or not was clear. Thank goodness for this insurance. I was able to get my pet the care he needed without blinking an eye about cost. My only criticism is that the claim process can sometimes take weeks which is a little slow when you’ve already fronted the cash.
Insurer: Nationwide
By: Haili
Wish things moved faster
The website is the easy part. Having to wait while there is processing time is very difficult financially. Wish that part could move a little quicker.
Insurer: Nationwide
By: Beth
Do NOT like the new format for bills
New format is very confusing (especially as I have 2 dogs), Need to know how much is paid and How much I still owe the Vet. Look at the last 2 bills for Baylee! after you have paid 90% What do I really owe the Vet?
Insurer: Trupanion
By: Margaret
I would recommend Nationwide to a friend for their pet insurance.
We have been very pleased with the ease of filing our claims, the reimbursement process and the customer service whenever we have had questions. We would certainly recommend Nationwide to anyone looking for insurance for their pet.
Insurer: Nationwide
By: Debbie