Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Extremely easy
Extremely easy to process for payment. My veterinarian s office bills directly thru the insurance. Much better than my "human" insurance company. Great value for the monthly payment. thank you Trupanion!
Insurer: Trupanion
By: Pat
Have always had a great experience
Have always had a great experience no hassles and quick review and payments.
Insurer: Trupanion
By: Mary
Vet can help me submit
I like the efficient way that the vet can submit for me and I pay the balance then and there without any problem or argument as I experienced in the past with another company
Insurer: Trupanion
By: Clare
the staff is friendly.
the staff is friendly..and the payments are in a timely manner
Insurer: Trupanion
By: Alice
Knowledgeable representatives
In our first time of need with Trupanion, from the initial call to all subsequent calls, I spoke to friendly, caring, knowledgeable representatives who truly had my dog s and my best interest at heart. The process was simple and easy to use and I was blown away by the speed at which our claim was processed and payment received.
Insurer: Trupanion
By: Norma
Nationwide is a great company to deal with for pet insurance.
I love dealing with Nationwide and am so glad I have their pet insurance. As much as I have to spend going to the vet with my dog, it is so nice to be reimbursed for most of the cost. I have never had to even call Nationwide with any issues, and I always receive the check in the mail in a timely fashion. Thank you Nationwide for insuring My Ella!!
Insurer: Nationwide
By: TRACEY
Prompt Claim Review
We are very please with quick claim review and approval, but we have NOT gotten the check in the mail yet. I got the Voided copy with the claim details, but not true check in the mail. Has it been sent yet????
Insurer: Nationwide
By: Jay
Prompt Claim Review
We are very please with quick claim review and approval, but we have NOT gotten the check in the mail yet. I got the Voided copy with the claim details, but not true check in the mail. Has it been sent yet????
Insurer: Nationwide
By: Jay
Worth it
I am very thankful for having pet insurance ! It really help with the cost of my dogs vet bills . The only improvement I would like to see is better communication. Claims should only take 30 days to process and mine took longer than that . I think just a friendly email saying that sorry for the delay but we are still processing your claim we will keep you updated every two weeks or so ? Once I did contact nation wide to check on what was going on with my claims I got a very fast response and then within days my claims were processed ! That was very nice
Insurer: Nationwide
By: Haley
Submitting Claim improvement opportunity
This is the first time we have used pet insurance and we are so excited it is offered through my place of employment! So after the most recent (and first) claim I submitted - I realized that it would be very helpful if claims could be submitted via my smartphone as we can our own dependent care and health care claims (via another company) rather than printing off a claim form and sending via mail. The overall process was a bit labor intensive. Also- there seems to be a glitch in the website where it asked several times extra information about our pets - but would never save the info I submitted (I tried several times over a few day). I ended up telling someone I talked to via customer service, who was very helpful....she ended up entering this info for me.
Insurer: Nationwide
By: Stephanie