Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Pets Best is reliable and processes claims quickly.
Excellent! I have a piece of mind that my dog will be taken care in any situation because Pets Best is reliable and quick to process claims. With Pets Best, I can afford to give my dog the best care because I know they have my interest and my dog’s interest in mind.
Insurer: Pets Best
By: Yvette
Trupanion is a HUGE SCAM!
I am canceling my plan after 5 years of paying so much money to this scam of a company! I signed up when my dog was just a year and a half years old after I read such great reviews online! I started out paying $74 per month for a plan with a $250 deductible and slowly payments kept increasing until I was paying over $85 per month when I submitted my first claim when my dog was suffering from an ear infection- my claim was denied, stating there were missing files from previous vet clinic records. I sent many emails, with more documents and tons of proof he never suffered from ear infections! I sent copies of every visit documented at both clinics, and continuously arguing and denying their statements that this was a pre-existing illness! I finally received a cheque for $48 on my $380+ in vet fees. As I was very upset and had argued my point as much as possible, I called considering to cancel my plan. They convinced me to increase my deductible and pay lower premiums/monthly fees. I now have a plan with a higher deductible, and my monthly fees began at $48 with the changes made, but have since creeped up to over $54 per month over the year and guess what, I just submitted a claim for an injury my dog suffered to his knee while running at the Dogpark. We paid $850 for xrays and diagnostics and again they have denied this claim stating pre-existing degenerative causes - how is an injury a pre-existing illness you scammers?!?! They are basing this on a visit to the vet when my dog was stung by a bee but when we had gone to the vet to see why he was limping, our vet ( not so smart) recommended X-rays to determine the cause for swelling/inflammation. I’m so angry because the 4 years of premiums I paid could have been well worth more in an investment that I could have used to pay for vet bills as we’ve gone along. They denied my coverage based on bullshit and I am canceling so I don’t give the another cent! If your looking for pet insurance, this is not the one to choose! Don’t believe the fake good reviews! Trupanion is a HUGE SCAM!!!
Insurer: Trupanion Canada
By: Tanina
Easy and painless process throughout!
When you are worried about your pet’s health issues, the last thing you need is a complicated claim process. Figo is amazing- quick, easy and painless from beginning to end. Highly recommend!
Insurer: Figo
By: Ruth
Nationwide is the best
I have always been pleased with the quick response on claims and definitely recommend Nationwide. I appreciate Nationwide being there for me and my sweet boy Tucker.
Insurer: Nationwide
By: Jill
Friendly and helpful
We've been with Pets Best for over nine years, starting with one puppy. We now have three dogs insured, and you've always been wonderful to work with! The claim process is easy to do, payments are made quickly, customer service on the phone is always friendly and helpful. Thank you!!
Insurer: Pets Best
By: Rebecca
Received payment within 10 days
The claims process was straight forward and I received my payment within 10 days and it was deposited directly into my checking account.
Insurer: Pets Best
By: Deborah
Easy-Peasy Claims
Trupanion makes it so easy to take care of our girl. My vet is able to submit on our behalf so I never have to worry about paperwork. I get to focus on my pet's health and not worry about claims or breaking the bank, which is such a relief.
Insurer: Trupanion
By: Kerri
The BEST in coverage, rates, ease of making a claim, and quickness of response
I have had Healthy Paws Insurance for 4 years and they are absolutely the best I’ve ever had! The claims process is so easy and they respond very quickly. They are the only way to go
Insurer: Healthy Paws
By: Sue
Payment within a week
I submitted the claim online the evening of the vet appointment. I was able to receive confirmation and payment within a week
Insurer: Pets Best
By: Michelle
Review
I have to say that your turn around for paying claims is by far the best I have ever experienced. My only complaints are (1) you (meaning your customers) should be able to change their "Pay" date. You should not have them be trapped on a payment date based on the day of the month that someone signed up with you. Example. When I first inquired and submitted coverage for all my pets it was the middle of the month, however when your Co FINALLY accepted my pets as their insurance co and the policy was started, it ended up being a couple of days towards the end of the month. Now I am constantly having to scramble because you auto draw from my account and subsequently ALWAYS leave me short for my RENT. (2) Your customer service dept not only said they could in no way help me change that date, but the best they could do is give me a PO Box address to mail in a complaint. I have to say that I dont feel that they really want to help your customers. Maybe you could look into this and change this silly policy. thanks
Insurer: Nationwide
By: Dayna