Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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I am really proud of Trupanion
I have always appreciated my business with Trupanion but the new direct billing option is absolutely amazing. SO much easier than before. I am really proud of Trupanion!!!
Insurer: Trupanion
By: Sara
It was easy
It was easy and relatively straight forward. The form is a bit small for some information, like the vet clinic names and explanations. And I would have loved a more explanatory letter, especially after the first claim experience, to show what everything means, and how things were calculated. It was a bit confusing at first. But overall it was a very easy experience and I would definitely recommend Trupanion to others.
Insurer: Trupanion
By: Jacinda
Paid the bill directly
Trupanion paid the bill directly to the vet!
Insurer: Trupanion
By: Jeffrey
Everything is always so easy
Everything is always so easy which makes it easier to focus on our pets health vs bills :)
Insurer: Trupanion
By: Ally
Filing the claim is easy
Filing the claim is easy as the veterinarian office does it and Trupanion is prompt reimbursing me. I have recommended Trupanion to a number of people.
Insurer: Trupanion
By: Jennifer
Love being able to check the status of my claim online. Easy to do business with.
After my Mini Schnauzer was attacked by two German Shepherds I didnt want to do is have to worry about how I was going to pay for her vet bills. While I still had to pay for everything up front and maxed out in credit, I was able to easily submit my claims and provide my banking information. By the time the credit bills rolled in the claim had already been paid (minus all the stuff they manage to say is not-covered) and I was able to pay most of the credit used. Being able to submit the claim so easily, check the status on line, and receive the information in a reasonable amount of time was so beneficial. My little girl is back to normal again!
Insurer: Hartville
By: Anne
No surprises, just payment as expected! No hassles either.
Did my own rough calculation and the payment was right on!
Insurer: Nationwide
By: Daniel
Knowledgable and prompt Customer Service
I made my first claim under the Wellness Coverage recently. It was actually my first claim since enrolling in Embrace. Pleased that the refund was prompt and that it is able to be directly deposited into my bank account, a time saver.
Insurer: Embrace
By: Susan
Easy reimbursement process.
Thank you for the easy process for reimbursement. It is greatly appreciated.
Insurer: Nationwide
By: April