Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Amazingly easy process
Our dog recently suffered seizures and was diagnosed with an idiopathic epilepsy and will require ongoing medication and testing for at least the next few years. I was very concerned after two nights in the hospital and the cost of the tests that somehow you would find a loophole to not pay the claim. I was pleasantly surprised to find that you honored the 90% coverage that my plan says that I have! I uploaded a PDF of the vet bill that we paid and within seven days it was in my bank account! It was an amazingly easy process! So happy I chose this company to cover our dogs!
Insurer: Pets Best
By: Sandra
This is the best insurance for my pets!
This is the best insurance for my pets. They respond very quickly, and have check to me usually within a week. I have been using this insurance for years.
Insurer: AKC
By: Joanne
Great Service
Great service, ease of claim, and timeliness and convenience of reimbursements
Insurer: Nationwide
By: Cheryl
wonderful!
the ease of sending in for reimbursement is A plus!
Insurer: Nationwide
By: Linda
Better to have then not!
It is wonderful and very easy to take my dog to the vet when he was limping about! Even though I have to pay out of pocket for the visit I usually get it back quickly.
Insurer: Nationwide
By: Kathleen
Claims are very easy to file but a little slow to receive payment.
Claim filing is very easy but a bit slow to hear a response and receive payment.
Insurer: Nationwide
By: Lisa
Representative was helpful
I submitted the claim online after scanning my documents. It was very easy to follow the instructions and I immediately got a confirmation email that my claim was received. When I didn't hear anything regarding my claim, I called your office and the representative was very helpful and honest about why there was a delay in my claim. I received a decision about my claim a few days later.
Insurer: Pets Best
By: Melissa
Sent a check right away
They explained what was covered which is what I thought would be covered then sent a check right away.
Insurer: Pets Best
By: Kay
Overall a good experience, once I learned how to submit a claim
I am generally pleased with the process. Filing a claim is not as intuitive as I would like though. My only concern is why our claim for surgery to remove undescended testicles from Duke's Abdomen was not approved. We had them removed because this condition increases the risk of cancer, which would have meant a shorter life span, as well as increased medical bills and claims. We do understand that neutering is not covered; however, this was a neuter for cause, not for the sake of neutering. Other claims though were paid without any problem, and for that reason I will continue coverage.
Insurer: Nationwide
By: Gary