Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Great company!
Fast claim review and reimbursement
Insurer: Nationwide
By: Lori
Great experience.
Nationwide is the first pet insurance I've ever had for my dog. It helped me save vet costs on several occasions. Claim submitting process is easy and straight forward. The money were in my bank account within 2-3 weeks after submitting the claims. Thank you for your great work and helping me saving on vet bills.
Insurer: Nationwide
By: Antonina
Great Policy
I love having the safety net of the Nationwide insurance policy for my furbabies. The policy is easy to understand and it was easy to get the policy set up. Only compliant is that the claims take a while (about a month) to receive back, but when it is finally back, it is well worth it.
Insurer: Nationwide
By: Kramer
Handled directly through vet
Ease - handled directly through vet - no reimbursement process.
Insurer: Trupanion
By: Krista
Experience was fast & easy
Experience was fast & easy - everything was paid direct to my vet who also handled the claim.
Insurer: Trupanion
By: Robbi
It was wonderful having direct payment
It was wonderful having direct payment to the pet hospital. Also, Trupanion efficiently coordinated the claims from our regular vet and the pet hospital so that we weren't t paying the deductible twice. thank you Trupanion so much!
Insurer: Trupanion
By: Roy
I always get my refund
I always get my refund at the vets within a few minutes of them sending the invoices. Great service and I would nit hesitate to recommend Trupanion to my friends and family.
Insurer: Trupanion
By: Charlotte
All staff was prompt in responding
All staff was prompt in responding to my concerns during the process, and made every effort to facilitate my filing, especially when I reported issues. Compensation/reimbursement criteria were made clear, and an easy to understand itemizing of expenses not covered under insurance, and those expenses used towards deductible, was provided. Also, using direct deposit, reimbursement funds were available in the bank within timely, once my claim revision was complete. All along the process, updates were provided, and staff was friendly and caring. Great experience overall, with least amount of stress....
Insurer: Trupanion
By: Iman
Direct billing
Direct billing, never any hassle. Having trupanion helps a little with the stress of having a sick fur baby. Knowing there won t be an added financial stress to deal with really helps.
Insurer: Trupanion
By: Rachelle
Service is very slow, unwilling to help and uninformed
When I initially signed up, I was told that it would take a month for the policy to kick in and if I filled out the profile online and I set up for for direct payment through Chase, all of my claim payments would be paid within 7 days. I set up an account ASAP and filled it out. It took you over 25+ days to pay me and that was with me harassing you nonstop. Every time I called, I was told that it takes 30 days to pay the claim. Then I brought up that I was set up to have my claim paid to me through Chase, your direct payment center, then I got "Oh.... well... I don't know why this is taking so long...". No one could answer me why, no one would direct me to someone to help me. All I got is that I just have to wait for the claim adjuster to finish with the claim. Now, I'm not an idiot. I work for a healthcare company. If they really were in the mood to help me, they could have contacted the claims person. I don't even work in the claims department in my job but if a customer reaches out to me and requests help, I certainly do help them. Your customer service people didn't even want to reach out or put forth an effort. Uninformed at the information in front of them, unwilling to do any kind of investigation... I'm still debating whether I will keep you as a company. The only reason why I haven't cancelled is because its a perk through my job. And apparently my threatening to cancel my insurance after waiting over three weeks to hear about my claim wasn't a deterrent to your customer service people to stop being lazy and help me because they just gave me advice that my third claim might not be paid if I canceled.
Insurer: Nationwide
By: Karen