Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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A Little Too Much Work/Follow up For Reimbursement
Took a while to have first claims paid. Contacted through customer service email twice but never received a reply. Called customer service, representative was thorough and friendly, helped figure out what the issue was with payment. Once that was cleared up payments came quickly. Still need to clear up coverage with a second policy. Overall, once issues are ironed out coverage is great.
Insurer: Nationwide
By: Maggie
Long wait
I had to wait over 3 months for reimbursement and then not totally reimbursed about 350.00 not reim
Insurer: Nationwide
By: julie
Too slow!
Claim processing is way TOO SLOW ! I sent claim form and documents via email. I received confirmation 2 weeks later. Then I strangely receive another confirmation a week later that it was received "again". Then I receive a notification that more info is needed. I send again all the info and two weeks later....still waiting. Horrible service............not a smooth as it was sold to me by company representative that visited my firm via HR. AP
Insurer: Nationwide
By: Anthony
Still believe I made the right choice with Nationwide
I have confidence in Nationwide but claims take too long to process.
Insurer: Nationwide
By: Richard
I am pleased
I am pleased with Pets Best wellness plan. I filed a claimed for getting my dog neutered and microchipped. I was completely reimbursed for both things. Filing was incredibly easy and review of my claim and reimbursement was quick!
Insurer: Pets Best
By: Tracy
Very easy
Very easy process to do online.
Insurer: Pets Best
By: Marcia
Healthy Paws is a life saver!
Healthy Paws pet insurance has been top notch. My dog has always been healthy up until recently. It's been one thing after another with numerous, costly different vet visits including specialists. He's had X-Rays and blood work multiple times, an ultrasound, and eye surgery. It's very stressful to go through this with my beloved animal but Healthy Paws took that financial worry away. It is extremely easy to submit a claim on the app. You simply take a picture. Your reimbursement can be set up to get directly deposited into your bank account. It takes hardly any time at all. They update you throughout the process and the best part is that the money has always been in my account by the time my credit card bill is due. They have truly been a life saver!
Insurer: Healthy Paws
By: Ginny
Nationwide is the very best
We have had your insurance for about 3 years now and couldn't be happier with them they pay back in about a month from filling the claim and we get it back within a month from filling the claim and we are very proud of you and your service
Insurer: Nationwide
By: Dwight
This was the esiest claim I have ever field or had processed in my entire life, 10 out of 10 all the way!
This claim was beyond easy to file and the follow up was phenomenal. I could not be happier with the service or the product. My fur baby is generally incredibly health, it was a relief to have a helping hand with the unexpected expense.
Insurer: Nationwide
By: Chrystal
SO, happy I have Nationwide Pet Insurance
You never expect your dog to have issues right from the start, but unfortunately my pup did, and thankfully I had Nationwide Pet insurance to help pay the unexpected vet bills! So glad someone suggested this company to me! It is very easy to submit claims and you can opt to get payment electronically, which I love! Very happy client!
Insurer: Nationwide
By: Marie