Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Ease of claim
Ease of claim submission, quick adjudication & payment.
Insurer: Trupanion
By: Roberta
Fast and easy
Fast and easy claim submission and reimbursement
Insurer: Trupanion
By: Linda
All good
Quick and painless. Thanks!
Insurer: Nationwide
By: Jacquie
First wellness claim filed easily with rapid results!
We transferred to Embrace because they offered the basic same coverage as Pet Plan for a cheaper rate including adding wellness visits. Forms downloaded easily, not complicated for vet, and easily faxed. Embrace emailed me acknowledging receipt. In a couple of days, I received notice of approval and that the check is in the mail. Just began with Embrace but I am extremely satisfied.
Insurer: Embrace
By: Libby
Disappointed
I ve been with petsecure for 4 years now. It has always taken about 3 weeks to process claims. My rates have gone up about $25/ month in those 4 years. Recently I received a letter stating my rates were going up AGAIN ( this is a healthy dog) to $122/ month I called and cancelled my policy. Yet ANOTHER payment has come out! When I called in I was told that It was in my contract ( that they mailed me 4 years ago) that cancellations have to be in writing. No one told me that when I called and asked to cancel. I am very disappointed.
Insurer: Petsecure
By: Lorrie
Trupanion is the greatest
My cat, Myles, has been diagnosed with Pure Red Cell Aplasia along with a few other maladies and must have monthly visits to his veterinarian along with constant blood tests. Trupanion pays right on the spot before I leave the office, easing my financial burden immediately. I was persuaded to sign up for Trupanion when I brought Myles in as a kitten and I'm so glad I took the advise. I tell all my friends, they should get insurance for their pets and Trupanion is the greatest.
Insurer: Trupanion
By: Terry
Nationwide Pet Insurance helps me keep my little guy in good health.
It is gives me peace of mind knowing when I my puppy isn't doing well that Nationwide will be there to soften the financial burden that comes with taking him to the vet. I greatly appreciate the updates and being able to receive funds electronically. Keep up the great work!
Insurer: Nationwide
By: Megan
Nationwide Pet Insurance helps me keep my little guy in good health.
It is gives me peace of mind knowing when I my puppy isn't doing well that Nationwide will be there to soften the financial burden that comes with taking him to the vet. I greatly appreciate the updates and being able to receive funds electronically. Keep up the great work!
Insurer: Nationwide
By: Megan
Fantastic insurance company
My neighbor had recommended Nationwide as that Is who she has for her dog. She said how wonderful they were. Having golden retrievers in the past I know how important it is to have pet insurance on them. I decided to go with Nationwide after checking out a few companies and listening to my neighbor - I am so glad that I did. When we brought Mia in to the emergency vet it was so reassuring to know that I could have her treated and not have to worry that I didn't have the money to do so. I filed my claim the following day and within 3 weeks received the payment back from Nationwide. It could not have been easier and more than that it is total peace of mind. I would definitely recommend Nationwide to anyone who is looking for pet insurance.
Insurer: Nationwide
By: Theresa
Over 2 month delay in paying a claim---still waiting---not good business.
I have been waiting over 2 months for you to pay on a claim I submitted on May 4th. Received a letter saying it will be longer. No explanation why. I submitted all of my pets records from the Vet with the claim. The two smaller claims have been paid but this bigger claim is long overdue and my bank account could use the funds.
Insurer: Nationwide
By: Denise