Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Trupanion is very responsive with invoices any contact I have made via the telephone the staff is well-informed and helpful.
Trupanion is very responsive with invoices, any contact I have made via the telephone the staff is well-informed and helpful.
Insurer: Trupanion
By: Faith
200% increase in premium after 1 year
Their claims dept. is completely incompetent. Not only do you have to put the bills on your CC, it took 4-6 weeks for reimbursement. The first years premium was fine, $84/mo $1009 / year. Now I get my 2nd year bill and it's jumped to $206/mo $2396 / year. Outrageous. It's bad enough having to endlessly call to get my claim processed, now I get totally gouged on the renewal.. Off to trupanion.. these guys suck endlessly.
Insurer: Figo
By: John
Helpful when the problem is serious.
Holly is young, with no big issues,and anew type of policy...so I am still not sure how it will pay later. My problem is the up front money before payment.
Insurer: Nationwide
By: Shirley
Fast and efficient
Fast and efficient claims review and payment.
Insurer: Trupanion
By: Marion
Easy Peasy
I have had pet insurance for 3 years. This is the first major thing I have had to use it for. It went flawless and I got back way more than I thought I would. It was easy and quick to submit the claim and receive the monies electronically with my bank. Thank you!
Insurer: Nationwide
By: Allison
Great protection for our hound
ASPCA is so easy to use and never haggles over money. There are no catches with reimbursement % based upon geography or other factors; they are true to what is advertised. Claims are easy to submit online or via the app with simple pictures of vet receipts. Review is quick and reimbursement is usually sent to my bank account within one day of claim processing. I can't recommend ASPCA Pet Insurance enough.
Insurer: ASPCA
By: Jason
Great turn around on claims
Nationwide has been great on the turn around on claims submitted. My dog has gotten ill twice in the last couple months and they were awesome in getting the claim approved and reimbursed me.
Insurer: Nationwide
By: Deborah
Honest and Efficient
Nationwide has been extremely efficient and honest in processing claims for my pet. The electronic claims filing process makes everything easier and quicker. I have never had to pick up the phone to speak with a representative.
Insurer: Nationwide
By: Karthik
Nationwide pet insurance is a MUST for pet owners.
This company has the most professional and courteous staff. Filing claims are easy and the reimbursement process is quick. Having this insurance is the smartest thing to do for your pet. We will never go without it again.
Insurer: Nationwide
By: Lissa
Greatest thing since sliced bread.
I was made fun of for getting insurance on my cat. And then one day the unthinkable happened, my little guy was hit by a car. He was seen by multiple vets for this and his policy reimbursement after deductible was quick and painless. Thank you nationwide.
Insurer: Nationwide
By: Josh