Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
Other Categories
Dealing with you is super easy.
Because dealing with you is super easy. I asked a question to a live person and got an answer right away. Your product has nothing hidden and it's really easy to follow what is covered in the insurance. I love that my vet was able to submit directly to you for payment! I had little out of pocket payment and didn't have to worry about how or if Jameson (my boxer) would be able to receive treatment.
Insurer: Trupanion
By: Janelle
Great help to solve a billing problem.
Great help to solve a billing problem.
Insurer: Trupanion
By: Carolyn
Professional and human!
I chose the top rating of 10 because Kristen was not only professional and courteous, she was also very pleasant. I had to update a credit card #, and I have an old claim I have to file (3+ years), and she was very supportive. It's refreshing to speak with a pleasant human being instead of an angry, robot-like person that is so common nowadays. Keep up the good hiring practices!
Insurer: Trupanion
By: Susan
You pay claims quickly.
You pay claims quickly. Your staff is always friendly and helpful on the phone.
Insurer: Trupanion Canada
By: Dianne
Smooth process
My claim refund was a smooth process.
Insurer: Trupanion
By: Steven
Professional and empathetic
Everyone was professional, kind, empathetic, quick to respond. My claim and payment was processed quickly. I am very appreciative of Trupanion's services.
Insurer: Trupanion
By: Marjorie
Excellent communication
Excellent communication, along with prompt claim processing and payment. Thanks!
Insurer: Trupanion
By: David
Great service, but slow processing for claim.
It took 3-4 weeks from when I submitted the claim to receiving the payment.
Insurer: Nationwide
By: Ashlynn
Need to set up direct deposit
I don't have my check yet. That's my fault. I need to set up direct deposit. It was really fast that the claim was processed. Why can human insurance work like Trupanion do? thank you Trupanion. Penny is all better now.
Insurer: Trupanion
By: Marene