Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Trupanion makes it so easy to submit claims and makes stressful times easier.
Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!
Insurer: Trupanion
By: Marie
Easy to get reimbursed!
I was reimbursed the costs I expected and the submission process was simple. E-mail communications have been very prompt and helpful. Thank you.
Insurer: Nationwide
By: Natalie
EXTORTION - 37.756% Rate Increase
Yes, Healthy paws did reimburse my pets medical bill in full and immediately, as promised. They state that your rates will never be increased for filing a claim. HOWEVER, the raise their rates on you every single year and this year my RATE INCREASE is 37.756%. Consider this carefully before you commit to a life time of increasing medical rates. I feel that a 37.756% is EXTORTION. I phoned to discuss this increase and I was told that this is the increased cost of insurance in California due to medical advances.
Insurer: Healthy Paws
By: V.Hayes
Great service
Great service...only downfall was claim took very long to reimburse
Insurer: Nationwide
By: Katherine
Superior claim service and user friendly site.
My puppy Peppa had a severe urinary track infection that required a hospitalization for further testing. The hospital bill was quite large. I was able to submit the claim easily through the website and receive payment expeditiously. The site was easy to navigate and had enough information to keep me apprised of the status of my claim. The claim representatives were also very helpful and at all time displayed true concern for the well being of my puppy as well as a desire to have the claim resolved in a satisfactory manner.
Insurer: ASPCA
By: G
Smooth
It’s easy to submit the paperwork. While it took about a month to find out if the surgery would be reimbursed, it went smoothly and all worked out.
Insurer: Nationwide
By: Catherine
Prompt and courteous at all times; a comfort when our pet was in distress.
Our pet cat Lucky was in serious trouble and needed surgery. Nationwide has always been prompt on paying claims which takes that worry out of the equation. We highly recommend Nationwide.
Insurer: Nationwide
By: Blaine
Nationwide is truly on your side
Nationwide has always reviewed my claims promptly and offers generous reimbursements for my pet care expenses. To make things even more efficient, they also offer the option of direct deposit when they pay your claim. Their customer service has always been friendly and accommodating, and in an era where service is often lacking, my experience with Nationwide has been refreshing.
Insurer: Nationwide
By: Helen
Best Pet Insurance Provider Ever!
We are very happy with our choice of Nationwide as our pet insurance provider. We have had our two pugs with them since 12 weeks old and now they are 9-1/2. Always processes claims quickly with notification that claim has been received, it's in process and the EOB are sent via email to keep us updated. Checks aren't too far behind in the mail!!! Thank you for helping us take care of our furbabies and their health needs! P.S. - We have referred people to Nationwide for their pet insurance needs.
Insurer: Nationwide
By: Linda
WOW! A pet insurance plan that actually covers what it says it will!
After paying for an insurance plan for two years that was 20% more expensive, and never ever ONCE reimbursed us for any illnesses or injuries, I am extremely pleased with Bailey's Nationwide Pet Insurance Plan. The plan is easy to use, forms are clear cut and simple, submitting claims is a breeze. After meeting our initial deductible of $250.00, we have been reimbursed for 90% of our expenses, no muss no fuss! I have recommended this plan to all of our friends who have pets, this has been a worthwhile investment and am very happy to have switched over from our previous carrier. THANK YOU!
Insurer: Nationwide
By: Lisa