Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Reimbursements
The time it takes to receive the call reimbursements is too long.
Insurer: Nationwide
By: Steve
Takes a very long time and needs to be followed up on.
It's easy enough to submit a claim, but I've found that they take much more than a month to process the claims. A month after I submitted a claim for a major surgery that my dog needed, they asked for his full medical records. Another month after that I still didn't have the claim resolved and paid. I had to call customer service and complain and it was still weeks after that until it was resolved. The whole time that charge is sitting on my credit card. Looking back I would have considered a pet insurance that pays upfront, much like how it is for people.
Insurer: Nationwide
By: Alivia
Pleased
Generally very pleased with your service but wish claims processing was quicker.
Insurer: Nationwide
By: Chuck
My consern is the amount of time it takes to receive a refund.
The amount of time it takes to receive a refund is too long.
Insurer: Nationwide
By: Jeffrey
Great Insurance
I'm very pleased with my coverage, howeer I was NEVER able to set up the transfer directly to my checking account, even after Several attempts. Then it takes about 2 to 3 weeks before I coud get my check thru the mail. There should be a easier way to do that!
Insurer: Nationwide
By: Nita
So glad I decided on ASPCA
I appreciate the prompt payment of my claims and the excellent customer service. Everyone has been knowledgeable and caring. I feel like I am speaking to a family member. I have already recommended ASPCA Pet Health Insurance to many of my friends with pets.
Insurer: ASPCA
By: Betty
The site is user friendly
The site is user friendly. I'm kept up to date on processing thru timely emails. I'm also flagged promptly when there are processing delays. Haven't reached my deductible yet so can't give feedback on the payment process. Overall I am very satisfied.
Insurer: Pets Best
By: Ruth
You guys are great! Very grateful to have this insurance!
I really appreciate you checking in on Kino and your prompt payment of claims. Wish it was a little easier to file though -- would be great to have a place on the site where we could just upload invoices and check a few boxes/answer a few questions in an online form vs. having to download and complete a pdf. Thanks for your services!
Insurer: Nationwide
By: Lisa
Nationwide is a great insurance company for your pet... very supportive
I am very surprised and happy how supportive Nationwide is... it has given me peace of mind over the years... now that Bella is older they have been great about paying fir services.
Insurer: Nationwide
By: Dana
Great customer service.
Very helpful in purchasing this insurance. Quick review of submitted claim and reimbursement. I had Nationwide insurance with my Siberian Husky for 15 1/2 years.
Insurer: Nationwide
By: Donna