Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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All claim transactions have been handled satisfactory.
Have never had pet insurance before this pet, did not know what to expect, but have been pleasantly surprised with the way we have been handled. Our claims have been simple to process and responded to professionally.
Insurer: ASPCA
By: William
Well worth it; they are also so easy to work with.
I was referred by a colleague and called Nationwide. They were informative and easy to deal with from the beginning. Since then I have made some claims and the payments are made promptly to my checking account. The claims can be made by sending s photo of the bill to Nationwide via an app. It’s easy and so far the relationship has been really good.
Insurer: Nationwide
By: Denis
Reimbursement
Normally I would give a 10 as a review. But my last claim took almost two months to be processed. This is the first time that has ever happen. Normally my claim is processed within 3-4 weeks. But overall I am still very satisfied with Nationwide and it’s coverage. I have a dog and a cat insured.
Insurer: Nationwide
By: Chad
Great Coverage and AMAZING Customer Service
We had a big and unexpected emergency with our sweet little girl and Healthy Paws covered NEARLY ALL of our $7,000 vet bills! Not only did they process and pay in a quick and timely manner, they also followed up to see how our sweet girl was recovering. A personal, tailored note from their customer services team was such a nice, kind and caring touch as we were struggling through and so concerned about her. It made all the difference in the world! Highly recommend this insurance plan.
Insurer: Healthy Paws
By: Samantha
Thanks for helping me to believe in Pet Insurance
Process was very easy & seamless. Appreciate the reasonable turn around time on paying the claim & thorough explanation. thanks for caring about my pet.
Insurer: Nationwide
By: Adam
Excellent service and coverage
Nationwide has been the best purchase I've made for our pet. They have been fast and reliable with payments and have taken a huge weight off our shoulders. I couldn't recommend them enough.
Insurer: Nationwide
By: Ashley
Quick, easy, and fair decisions!
Quick, easy, and fair decisions!
Insurer: Embrace
By: Courtney
Fast and convenient claim payments
Truly appreciate being able to do all claim submissions online, and have the claim direct deposited into my account. One less thing to worry about when my pup isn't feeling well.
Insurer: Nationwide
By: Holly
Nationwide Pet Insurance is effiecient and easy to process claims.
I am first time pet owner and I found about Nationwide Pet Insurance thru my friend. I have used my pet insurance twice and it’s always been a good experience...All my refunds are direct deposit and I use vitus vet app to send my receipts.
Insurer: Nationwide
By: Shirley
Ella and Fletcher
Prompt review and payment.
Insurer: Nationwide
By: Gary