Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Great, easy to use insurance service
Having never had pet insurance before, I compared a lot of companies before deciding on ASPCA's plan. My comparisons showed that it was the best value for the premium cost. I just filed my first claim and it could not have been easier. The online process was easy to do and tracking the progress of the the claim was a cinch. The amount they paid was exactly as spelled out in the policy. I phoned customer service to ask a question about whether I should sign up for direct deposit for the claim payment, and even though it was too late to do it on this particular claim, the customer agent did all the set up for me online so that I didn't have to log back on to the website and do it myself. She was friendly and efficient.
Insurer: ASPCA
By: Heidi
Love the app makes claims easy! Very clear on what’s covered and what’s not.
Aspca has helped a lot when Puck has been ill to accidents like getting stuck on a mouse glue trap! The app makes it crazy easy to submit a claim I do it while walking to my car from the vet! I love that they have direct deposit! Sometimes though when it’s Holidays are really busy times when people are submitting a lot of claims it can take a while to get reimbursed… But that’s the only thing I can think of that I have come across that isn’t ideal.
Insurer: ASPCA
By: Lindsay
Great, and fast, service.
I was pleasantly pleased when, after submitting a claim, a mere 2-3 days later the claim was resolved with payment of most of the charges. Such service is unheard of nowadays. I highly recommend ASPCA pet insurance.
Insurer: ASPCA
By: Paul
I am happy I had opted for pet insurance.
I would like to see Vets billed the pet insurance copies directly instead of waiting 3 plus weeks for reimbusement.
Insurer: Nationwide
By: Susan
Glad I brought pet insurance
Prompt claim payment.
Insurer: Nationwide
By: Charles
Very upset with Embrace they would not cover my dog's surgery for kidney stones since he had them in 2017 different stones.
I wish I had not signed up for this coverage as Embrace is being very unfair in payment on a major surgery to save my pet's life. Yes, he had kidney stones in 2017 but obviously these are not the same stones but new ones. How can you say they were preexisting. And to not even pay for even the endoscopy that removed the stone blocking urination is horrible.
Insurer: Embrace
By: Theresa
Very straighforward, allowed me to think about my cat and not about my wallet
My 3-year old cat had a very crooked tooth and was sent to the dentist. He ended up needing 7 teeth removed (poor guy), unexpected for sure. I was able to see a veterinary dentist, and thanks to Nationwide my mind and energy was focused on Wallaby and not how it will affect my bank account. The process was very easy, filled out one form and sent the vet record via fax. A few weeks later they sent me a reimbursement check. Not sure that there is a way it could have been easier.
Insurer: Nationwide
By: Lori
Good service
We were able to receive our claim quickly and conveniently with electronic payment.
Insurer: Nationwide
By: Maritza
Thank you for caring
I'm so lucky to have this policy! My claims are paid quickly!! I love being able to start my claim and get reimbursed from my phone!
Insurer: Nationwide
By: Dena
Too long to get reimbursement
I really enjoy the website and ease of applying for our refund. It just takes so long to get refunded. Otherwise, I am pleased.
Insurer: Nationwide
By: Justine