Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Fair claims rulings, slow response time
My illness claim ended up going to my deductible which was fair and I expected it, I just wish the response time was a little faster, especially on wellness care. I have a puppy and we are at the vet often for wellness check up and vaccinations. I also suggest a puppy-specific wellness plan that provides better coverage for shots instead of stuff that is likely to go unused as part of wellness visits such as the bloodwork or an ECG. I will say nationwide worked with me really well to take full advantage of the wellness coverage I did have and the customer service has been great.
Insurer: Nationwide
By: Alysha
HAS BEEN A BLESSING!!!
NO issues what so ever! Bleu does have the best plan they offer and I haven’t run into any sort of issue yet. Reimbursement is always less than 30 days.
Insurer: Nationwide
By: Melissa
Ease of use
Easy to file a claim; quickresolution of claim
Insurer: Nationwide
By: Matt
Very happy
My claim was for wellness care, shots, flea and tick control, and heart worm preventative. My claim was paid as stated in the insurance documents in a very timely manner and directly deposited into my bank account. Very happy with the process!
Insurer: Pets Best
By: Angela
Very happy
My claim was for wellness care, shots, flea and tick control, and heart worm preventative. My claim was paid as stated in the insurance documents in a very timely manner and directly deposited into my bank account. Very happy with the process!
Insurer: Pets Best
By: Angela
Quick to review
Quick to review the claim as well as payment received.
Insurer: Pets Best
By: Jill
Quicker than expected!
Pets Best worked quickly to have my claim settled and payment was deposited quicker than expected!
Insurer: Pets Best
By: Ashley
I appreciate the quality processing of my claim as submitted.
Once the waiting was up, processing was efficiently done yesterday (the 25th) by Kelsie and claims staff. I was quite surprised to see the benefits in my checking account today, the 26th. Altogether good work.
Insurer: Embrace
By: Sam
Great online portal
I really like the online claims portal. It allows me to submit everything very easily and I can check to see where my claims are at in the process. I also really like the direct deposit reimbursement - no more driving to the bank!
Insurer: Pets Best
By: Sarah
100% satisfied
Claim notification comes immediately after the vet submits it through an email. Following payment is also processed within a few days which never happened with the policy I had with another insurance company. Even when there was a delay, I received an email notifying me about the delay and its reason. I am 100% satisfied!
Insurer: Pets Best
By: Miho