Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Payment was fast
This was my first claim and it was a flawless experience and the payment was fast. Thank you
Insurer: Pets Best
By: Daniel
New customer and already a big fan!
I had never had insurance on any of my pets before but after seeing the experience of my friends who had insurance I knew I wanted coverage for my new pup. I opted for the wellness coverage as well which thankfully is all I’ve had to utilize so far but it’s bern very easy, painless and payment has been quick! Definitely makes me feel like I made the right choice.
Insurer: Embrace
By: Natalie
It’s taking too long to get my checks
I have submitted several checks. It is taking a long time for my reimbursements.
Insurer: Nationwide
By: Dana
Totally worth it!
So easy to use and speedy returns!
Insurer: Nationwide
By: Shasta
Many thanks to ASPCA!
I love the ease of use, quick payment and top quality customer service of ASPCA pet insurance. I consistently recommend you to my friends. Keep up the great work. Thank you!
Insurer: ASPCA
By: Roger
Send and Receive
I have never had a situation with Nationwide. Take Kingston to vet; send receipt to them and within appropriate time manner, check deposited.
Insurer: Nationwide
By: Heather
Easiest process ever!
Great insurance and super easy process to be reimbursed. My invoice for Rex was mixed with other pets. I was concerned there would be confusion. There was not!
Insurer: Pets Best
By: Debra
Pleased
I have been very pleased with Pets best. I have never had to wait for their response and always paid in a timely manner. I HIGHLY RECOMMEND PETSBEST!!
Insurer: Pets Best
By: Shirley
Best company a person could ask for!
I am so thankful for Nationwide Pet Insurance. The ease of filing claims is awesome!!! Review and reimbursement has been surprisingly fast. Thank you guys for helping cover the cost of my fur baby’s issues. I am so thankful and can’t thank you guys enough!!!
Insurer: Nationwide
By: Andrea
Better Coordination with VitusVet
We tried submitting our claim through the VitusVet app per the suggestion of Nationwide. However, there was no confirmation email for the submission for the claim and then it did not show up in our account after 48 hours so we submitted the claim via email (per the previous method). Only later after a week, did we see the VitusVet claim register in our account. It created confusion and multiple duplicate claim submissions.
Insurer: Nationwide
By: Judy