Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Healthy Paws is wonderful!
My Golden Retriever chewed he handle off of his leash. He had to have emergency surgery as a thick string from about 3" of leash, still in his stomach, had wound around his large and small intestines. I submitted my claim to Healthy Paws. They responded immediately to let me know my claim had been received. Then again to let me know it was being processed. Then again telling it was completed . Two more times to ask how my pup was doing and hoping for a speedy recovery. This company is awsome!
Insurer: Healthy Paws
By: Peggy
Thank you
Your refund was done in a timely manner.
Insurer: Nationwide
By: Jeanne
Happy to be a Pets Best customer.
I had a very positive experience with Pets Best Insurance from the beginning. Our visit to the vet was on August 6, 2018, for Sebastian's first annual exam. I received my reimbursement payment within five days after filing my claim. I am happy to be a Pets Best customer.
Insurer: Pets Best
By: Eleanor
The app and website are easy to navigate.
The app is wonderful & easy to navigate. The web page is equally easy to navigate & upload everything.
Insurer: Pets Best
By: Randy
It went fast
It went fast and I received my payment quickly
Insurer: Trupanion
By: Manuela
easy to work with
easy to work with and true to their word on policy and payments
Insurer: Trupanion
By: Steven
Good customer service
Good customer service; patient, kind. I was told that the first time it will a bit longer than others but the subsequent payments have been very quick!
Insurer: Trupanion
By: Germaine
It is quick
It is quick and it is very nice to be able to have the vet paid directly rather than having to submit the claim and get reimbursed.
Insurer: Trupanion
By: Christopher
Wonderful peace of mind!
My 3 year old Lula Belle had to have knee surgery. Embrace paid 80% of the surgery, her aftercare because she had problems after surgery and the 6 week post surgery X-ray. I simply uploaded the claim form and receipt - very easy process. This peace of mind came through in a huge way for me!
Insurer: Embrace
By: Sonja
Peace of mind knowing all your family members are protected
I want to let all pet parents know this is the best and most responsible decision any pet parent can make to ensure their pet appropriate (and usually expensive) medical care. If I did not have Healthy Paws, my dog Daisy would not have received the TPLO surgery she required to repair a torn CCL. Dealing with Healthy Paws during my pets medical emergency made was reassuring. The staff was knowledgeable and kind. Especially, Caren, a Healthy Paws representative. Her care and concern was genuine. She had my claim completed in 1 day and I received a reimbursement check in less than 5 days! Healthy Paws, is the best peace of mind money can buy!
Insurer: Healthy Paws
By: Sarah