Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Very pleased
No complaints. From emailing the claim in, to having the funds direct deposited into my account was maybe 2 weeks or so. Thats faster than my personal health insurance. I have no complaints. As I said, you can email in the claim and required paperwork, and I have signed up for the direct deposit so that makes things much easier. 1 pet down for this procedure, 1 more to go. I expect the same experience the next time.
Insurer: Nationwide
By: Craig
I wish my "people" insurance worked as well and as simply as my pet insurance for my dog!
I'm very thankful we have this insurance for my dog, Cody! As I've stated above - it is so great to simply submit a claim, meet the deductible, and then get reimbursed. It is like the "old" days of regular insurance for people, before copays, reductions, in/out of network, reasonable and customary, blah blah blah! It is worth it when things come up, and wellness care is covered, I'm very thankful I have this policy for him! I recommend this covered to anyone and everyone who is a pet owner!
Insurer: Nationwide
By: Lynn
Phenomenal service!
I couldn't be more pleased with the excellent response and customer service from Nationwide related to Onya's claim. The turnaround time from claim to direct deposit of reimbursement was about 3 weeks I will absolutely be renewing my pet insurance for Onya and Ruby, for as long as they are with me, and will enroll any future furbabies with Nationwide. And I'm very impressed also that Nationwide followed up to ask how Onya was doing. Excellent job Nationwide!!! MY health insurance should be so good!!
Insurer: Nationwide
By: Laura
Nationwide Pet Insurance is great
Nationwide Pet Insurance was super easy to set up, they are quick with their reimbursements, and absolutely no hassle.
Insurer: Nationwide
By: Sara
Delivered on their promise!
My dog suddenly became sick and I took him to an emergency vet. To my shock, my pet had been sick for a long time but never showed signs as he was always happy and playful and looked healthy. After tests had been run and an over night stay at the vet clinic, I had to make the heartbreaking decision to put my pet down. The last thing on my mind was having to deal with the financial side. I simply submitted my claim to PetsBest and they handled the rest. I did not contact them to cancel my policy but during the process they took care of that and even refunded payments that were made after the passing of the my pet. I would of course rather still have my beloved pet with me, but based on the policy I had with them, they delivered on their promise. The claim process was very easy, and they were great about keeping me informed on the status of the claim and when payment was made. I would definitely recommend PetsBest and will be using their services in the future with my next pet!
Insurer: Pets Best
By: Priscilla
Pets Best was very fast handling our claim.
Our little girl Chiwana {she is a Chiwene} had injured her back and had to go to the Vet. When we submitted our claim it was just several days until our claim was settled. Pets Best is a great place to get insurance for your pet.
Insurer: Pets Best
By: curtis
Nationwide is a first rate operation who cares about its customers and are very trustworthy.
Nationwide is reliable and pays claims in a timely fashion. They are straightforward and fair in their decisions and do not give folks the runaround as do some insurance companies.
Insurer: Nationwide
By: Denise
Easy to submit a claim!
It was easy take a picture and send it in. Received a check with in a week I am very happy with you!
Insurer: Pets Best
By: Lori
Nationwide *is by your side*.
The claim submission process was easy and efficient. I had no problems submitting my claim forms and receiving my payments. I am glad that my husband and I decided to obtain pet insurance for our puppy. We have peace of mind knowing that in case we need to go visit the vet, we are covered with Nationwide.
Insurer: Nationwide
By: Rosy