Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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The Most Amazing Company
When our baby girl Sandy started throwing up, it was time to get things checked out. Only 4 1/2 years old, she was diagnosed with Evan's Syndrome (most likely caused by lymphoma). After 3 months of weekly vet visits, our bill was over $24k and we were reimbursed over $15k. Because of Healthy Paws, we were able to afford the treatment that gave us several more happy months with our lovely girl. After the first claim, which took a few weeks while they reviewed her medical history, claims were processed and payment was received within 2 weeks. The process was so simple. I cannot recommend them enough.
Insurer: Healthy Paws
By: Megan
Claim submission is a breeze
I've had pet insurance with another company before & they were nothing short of a pain in the ass to deal with & they still denied several of my claims that they should have paid; I've had none of that with Trupanion, every interaction with this company has been great! Not having to worry about having to argue over every claim & continually follow up with multiple call backs has been worth it's weight in gold! And the claims submission process is a breeze! Awesome!
Insurer: Trupanion
By: Bj
Great service
Great service helpful fast payment and you can get a pre approval so you know its covered people care not everything is covered but Major stuff is
Insurer: Trupanion
By: James
No Value
what you would expect from an insurance company, as soon as i hit my deductible, every one of my dogs claims became a preexisting condition. Never saw a single reimbursement check. WOULD NOT RECOMMEND!
Insurer: Healthy Paws
By: Calvin
Easy to get your reimbursement through a simple picture!
Our chocolate lab suffered an elbow injury and needed an xray and MRI to diagnose the exact problem. These were both $1000+. We of course went through with the procedures. All we had to do was save the receipt, take a picture using my phone and upload it to the mobile app, and just a few weeks later got a direct deposit to my bank account! Very pleased with the service provided, and how simple it is to get your money.
Insurer: Nationwide
By: Alison
Easy company great coverage
Trupanion coverage is what I wanted for my two dogs. I am able to choose my deductible. I can email my forms and my payment is directly deposited into my bank account.
Insurer: Trupanion
By: Sue
Easy to get your reimbursement through a simple picture!
Our chocolate lab suffered an elbow injury and needed an xray and MRI to diagnose the exact problem. These were both $1000+. We of course went through with the procedures. All we had to do was save the receipt, take a picture using my phone and upload it to the mobile app, and just a few weeks later got a direct deposit to my bank account! Very pleased with the service provided, and how simple it is to get your money.
Insurer: Nationwide
By: Alison
Nationwide Pet Insurance is a blessing
We are so thankful that from day 1 we signed up for Nationwide Pet Insurance. It has been very easy to work with them and the ability to call for advice is wonderful. The process for payment has been very easy and quick reimbursement. Thank you for caring about our furry little girl <3
Insurer: Nationwide
By: Maryjane
Best pet insurance
Nationwide is the best policy for my Bitsy. It covers all her tests, doctor visits, medications. So easy to use and they even do direct deposit to reimburse you. We wouldn't be without it.
Insurer: Nationwide
By: Patt
Unprofessional on the phone
I was recently forced to switch to pets plus us because PC pets was not renewing or offering pet insurance anymore. I called them to see how the transition was going to take place. They told me that my account would debited on the 23rd of every month. I have a special account for bills only to keep track of stuff. That was fine, it was actually debited on both the 22nd and 23rd. I was not notified that I needed to have double the payment available even after verifying everything on Monday the 20th. So because I was not aware that I needed to have extra money in my account I will receive an NSF charge. They said that they would reimburse me because it was their fault within 7-10 business days which is unacceptable since it’s not a claim it’s their mistake. If I did not pay my insurance on time and waited 7-10 business days would my pet still be insured? I asked to speak to a manager and the girl that I spoke with hung up on me and I’ve yet to hear from a manager. Not the best way to start, I will be looking for a new company that doesn’t hang up on their customers:)
Insurer: Pets Plus Us
By: Monica