Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Claims and regard
The ease of filing and payment. The regard and concern for my fur baby is sweet.
Insurer: Nationwide
By: Shelly
No Issues
Dealing with Nationwide over the last 2 years has been great. Fax the claim and get reimbursed. Although, the claims process is taking longer than previous submissions and recently got a note that Nationwide has filed for a +50% rate increase.
Insurer: Nationwide
By: Joseph
Overall, very pleased with Nationwide.
Apart from having to send a claim in 3 times to be reimbursed. I am very pleased with Nationwide's coverage and they send you your check in a timely manner.
Insurer: Nationwide
By: Rachel
Long waiting period for reimbursement
I recently got this pet insurance with the wellness plan added for my dog, and I am surprised at how long it takes to get a reimbursement check or anything notifying me that the claim is in progress. Is there any way I can know that a claim is pending? Or do I just have to guess? Of course the first year having a dog is the busiest because we've been going to numerous appointments every month. I think uploaded 4 claims and only got 1 check back. Please let me know if there is any way of me finding out if they are pending? Through the app?
Insurer: Nationwide
By: Caitlin
Easy but long process
Filing a claim is easy, but long. I forgot to have our vet put our dog’s name on his itemized receipt, and so it took another month (two total) for his claim to get approved.
Insurer: Nationwide
By: Elise
jerry
You guys are awesome! Yes, I may have to wait 30 days for reimbursement, but the check does come and surely makes things nice. I have been with VPI for 6+ years and have absolutely no problems. It can get a little costly when insuring three dogs, especially with the cost continually rising with their age; but it is well worth the cost.
Insurer: Nationwide
By: Gerald
Coverage
The insurance for my four legged baby is good to have; however it would be better if we didn't have to wait 3-4 weeks to be reimbursed. This is my first time having insurance for him, so I didn't know that we pay then get reimbursed, I feel it should have been explained by an agent. Overall it's good insurance.
Insurer: Nationwide
By: Aisha
Nationwide came through!
Our 10 year old Yorkie mix woke up one day and was really acting lethargic. He tried eating a little but then refused as his evening meal rolled around. Then throughout the night he started vomiting everywhere much to my horror. The next morning I called our vet and they saw him quickly. We live in the country so I thought he got a hold of a wild animal, or worse ate something poisonous. The vet treated him and the next day he still wasn't any better so they thought he may have an obstruction which luckily wasn't the case either. So now x-rays and ultrasound added to the bill. .sigh... Basically after giving him various medications and staying the course he started improving and finally within a few days he was getting much better. Never really knew what it was but we filed our claim, and although it took awhile, (they needed records from previous vet) Nationwide came through and covered much of the cost. We really appreciate the peace of mind that our pet insurance will really pay! Thank you Nationwide.
Insurer: Nationwide
By: Kathleen
No Hassles, and timely reimbursement. thanks!
Time of reimbursement after submission of claim was the time allowed stated in the policy. Thank you for a hassle free reimbursement. I liked the automatic deposit option. That was very time saving.
Insurer: Nationwide
By: Sherry
TERRIBLE
Trupanion kept charging my credit card even after I canceled the policy AND changed my credit card number. They have a clause in all the fine print that says they can request your new card information from your cc company AND get it!! It’s outrageous! I had a policy for years and NEVER used it, then they took me for an additional $400 after I canceled. Do not use this company! I can only imagine how terrible they would be if you had a claim. This company is unethical and has no moral standard. I can’t say enough, stay away!
Insurer: Trupanion
By: Kelly