Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Pet Insurance with wellness care has been great!
To be honest I was a little skeptical that the pet insurance with wellness would work out. But Nationwide has been quick with reimbursements and has not denied any of my pets care, both emergency and normal checkups.
Insurer: Nationwide
By: Chris
Couldn’t be happier!
My pup had an emergency with 3 vet visits within 24 hours. I took a photo of the receipts, uploaded to the app and had the reimbursement within a few days. Being able to focus on my dog getting better and not the bill was a huge relief. I can’t express how happy I am with HealthyPaws.
Insurer: Healthy Paws
By: Lauren
Rapid response!
My Vet filed the claim while still there and within a day I knew it was being processed then the next day payment was sent to my Bank Account! That is rapid response!!
Insurer: Pets Best
By: Mert
Couldn't be easier.
My vet files the claim, Pets Best processes the claim, I receive a direct deposit refund into my checking account. Couldn't be any easier.
Insurer: Pets Best
By: Susan
I'm very happy with my first claims experience.
It would have been nice in the email or online to see the amount I was being reimbursed (maybe I just missed it somewhere?) instead of waiting for the payment to clear, but overall, this was a minor inconvenience and I'm very happy with my first experience!
Insurer: Pets Best
By: Stephanie
Excellent service!!!!
The application process for surgical expenses was easy and concise! The direct payment was effortless and timely!!! Thank you so much!!
Insurer: Nationwide
By: Donna
claims take a long time to get paid
Claims typically take 4 to 6 weeks to get paid. I've had a few get paid in less than 4 weeks, but the majority are 4 to six weeks. That is too long in my opinion.
Insurer: ASPCA
By: tina
nicely surprised
I am very nicely surprised to see how well and organized this insurance works. It took a little while (mainly because my vet did not respond in a timely manner) but I got the checks in the mail, and also a phone call to make sure I was satisfied.
Insurer: ASPCA
By: Anne
Awesome
I am very happy with pets best it's easy to submit a claim and they are very quick to respond I got my check within a week
Insurer: Pets Best
By: Lori
Nationwide is the best/
My claim was settled quickly. The only hiccup was with the direct payment. My experience with Chase was not that pleasant which is not the fault of Nationwide. I must say that my questions when I call Nationwide are always answered. The representatives are helpful, knowledge and friendly. I never feel that I am that an interrupting their day. This insurance came available to me through my employer and I am happy for the convenience.
Insurer: Nationwide
By: Carolyn