Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I have used Trupanion
I have used Trupanion quite a bit over the last year with my dog Aggie. I have never had a problem. They pay my vet, and then I pay the balance that I owe. Trupanion is great!!!
Insurer: Trupanion Canada
By: Lynne
Never had a problem
I have used Trupanion quite a bit over the last year with my dog Aggie. I have never had a problem. They pay my vet, and then I pay the balance that I owe. Trupanion is great!!!
Insurer: Trupanion
By: Lynne
This Company ROCKS!!
I have had all 3 of my dogs Embraced for a couple years now. When we first looked into pet insurance I was pleasantly surprised by how low the monthly cost was for 3 dogs (Lab mix, Retriever Mix & Great Dane). I wondered how the claims process would work until recently, when our black lab tore the stifles in BOTH her rear legs. She has now had a few claims and every time it has been a very simple process and the refund has been processed, sent and received very promptly. The 2 or 3 times I've called to ask questions about how to file a claim or something I was treated VERY kindly. They were really sweet and cared more about how my dog was feeling and how worried I was than making absolutely certain I dotted every I and crossed every T! HIGHLY RECOMMEND THIS COMPANY!!
Insurer: Embrace
By: Caren
Great coverage
I have been very happy with this pet insurance. The claims have been paid accurately. This only criticism is that payment reimbursement from the company usually is about a month---wish it was quicker.
Insurer: Nationwide
By: Shelda
Overall very happy but claim response has been slow
Overall we are very happy that we got pet insurance. Claim resolution has been fair. Submitting a claim is super easy with the app and they pay with direct deposit. When I first signed up they resolved claims within a week or two and now it seems to stretch in to four weeks which means that it takes longer to get repaid. Hoping that they speed things up. We absolutely do recommend Nationwide Pet Insurance to friends and would get it again.
Insurer: Nationwide
By: Patrick
Electronic Payment Problems
Very good service. Request for additional Vet information to complete my claim was totally understandable but found the electronic payment confirmations a pain. Both Nationwide & my bank need confirmations to pay. Why do I need to confirm I want payment. My payments expired after I followed procedures but not correctly I guess. Chase advised I needed to start over with Nationwide. Thankfully I was told they would cut a paper check. I will be opting out of electronic payments but the quick recovery from Nationwde was excellent.
Insurer: Nationwide
By: Ron
First, I can send claim form
First, I can send claim form, copy of vet charges via email. And the return reply timing was very fast and efficient. Also, I have already received the reimbursement in the mail. All of this in less than 7 days...start to finish. Thank you!
Insurer: Trupanion
By: Timothy
I was able to submit my claim online
I was able to submit my claim online and within a matter of days it was processed and I received payment.
Insurer: Trupanion
By: Heidi
instant claim approval
instant claim approval, didn't need to pay up front
Insurer: Trupanion Canada
By: Jody
Extremely responsive to questions claims etc.
Extremely responsive to questions, claims, etc. Competitive pricing for plan coverage. Speedy payout of claims. What you see is what you get with respect to claims pay outs.
Insurer: Trupanion Canada
By: Krista