Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Love that I can submit a claim through the app.
I love that I can take a photo of my invoice from the vet and submit it right on my phone through the app!
Insurer: Pets Best
By: Deborah
Process was simple and fast payment.
Process was simple and payment was very fast. Great customer service and experience!
Insurer: Pets Best
By: Michael
Always a quick claim
Always a quick claim payment when all the correct information is given
Insurer: Trupanion
By: Barbara
Quick service
Quick service, direct payment although unfortunately my vet doesn't do it. Noted on my envelope that I can set up direct deposit
Insurer: Trupanion Canada
By: Tammy
Claim was filed quickly
Claim was filed quickly and the payment was broken down in a clear way that was fair.
Insurer: Trupanion
By: Andrew
The service and speed of payment is terrific
Excellent customer service and quick payment!
Insurer: Nationwide
By: Jay
Easier than I thought
I submitted my claim using vitusvet. Was absolutely hassle-free. I got an email when they received my claim and another as they were reviewing it. When my claim was approved I was able to have it sent directly into my bank account, there was no paperwork involved
Insurer: Nationwide
By: Joanna
Very pleased with insurance contract for my dog.
Submitting claims has been easy. I like the new process of direct deposit of my checks. Save a tree!
Insurer: Nationwide
By: Kathleen
Extremely quick payment. Love it!
I have been wanting to switch my pet insurance for several years but just hated to make a change. Now I'm glad I did. It was easy to sign up and my premiums are cheaper and payroll deducted. Used the insurance on the very first day it became effective with no problem. Insurance sent my check very quickly! So far it's been much better than my old pet insurance company!
Insurer: Nationwide
By: Constance
Excellent and affordable couldn’t be slightly easier to follow up
Nationwide as been affordable, fair and quick to pay. The app used to submit claims is simple and easy. I’ve found it difficult to find out how to reach someone with questions and to dispute a claim. All in all very happy
Insurer: Nationwide
By: Wendi