Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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A definite value to me and my canine companion
I have submitted two claims so far. The first claim covered most of my $250 deductible. But the next claim I filed was covered to 90% of the last vet bill. I was delighted that the claim was paid quickly and the payment process was outstanding, I will continue our coverage as it is very good. Thanks.
Insurer: Nationwide
By: Richard
Slow Payments
Coverage is great, claims process is simple but payments take quite a while to receive.
Insurer: Nationwide
By: Alyson
Really happy with the coverage and the speed of reimbursement
I'll make this short, the insurance is exactly what I expected and was paying for. They cover the things they're supposed to (just about everything) and don't cover the things I wouldn't expect them to (like nail clipping), and they reimburse me in a timely fashion and I don't have to fight over the bill or what services the dog received from the vet. I highly recommend Nationwide pet insurance.
Insurer: Nationwide
By: Matt
Won't ever be without this insurance for my pet
So far love the insurance. At times, they take a while to pay, but, they are fair and this insurance has been a blessing! Thank you so very much!!! You never plan for a pet emergency, but I rest easier knowing Nationwide has us covered.
Insurer: Nationwide
By: Amber
surgery claim
Nationwide was prompt and clear with the reimbursement for my pet's surgery.
Insurer: Nationwide
By: MaryAnn
Excellent claims service
The service that we have received in the 2 years IZZY has been a member of Nationwide Pet has been superb. The claims have been paid in less than 30 days and the process of receiving the money electronically is very easy. A great experience for us. We are renewing the policy in Sept and look forward to continued great service.
Insurer: Nationwide
By: Dennis
Not timely on claims
I am not happy with the claims review process. You say it can take up to 30 days to review a claim. However, then you ask for more information and then take another 30 days. I have a claim outstanding from June 27th. The initial review still indicates "complete" however, additional information was requested. So another 30 days started. Then, I received a letter stating they needed more that. My dog had a urinary infection and needed antibiotics. It doesn't seem like this diagnosis takes a genius to accept and pay. I think this is ridiculous. I just started this plan thinking that it would be good. Pay promptly and it will be.
Insurer: Nationwide
By: Judith
Lengthy complicated claims handled easily and payments reasonable
Over many months, my little dog saw several different vets, specialists, and some alternative practitioners. I submitted about 8 claims so far and there will be more to come, all for the same issue, and these crossed over one claim year and into the next. The ASPCA phone app, and a very patient person on the phone at ASPCA who walked me through the procedure, made it fairly fast and easy to submit all the claims. The explanation of benefits forms returned to me (via email) were clear and easy to understand, and the reimbursements made were reasonable. Thank you ASPCA!
Insurer: ASPCA
By: Harriet
Amaxing Claims Service
I have an English Bulldog with significant allergy and skin issues... thankfully we made a smart decision in buying pet insurance. Trupanion continues to deliver amazing claims service. They are professional, timely and accurate with payment of all claims... and we submit an average of 2 claims per month. Don't hesitate to buy protection for your pet... and understand your policy and it's limits - Trupanion is one of the best!
Insurer: Trupanion
By: Troy
Fairly prompt payment
Overall Nationwide does a good job of reviewing and making payments.
Insurer: Nationwide
By: David