Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Long time to process claim
I submitted a claim of 190.28 on August 14, 2018 and another one for 35.00. I should be getting a reimbursement of 90% since I was 24.00 short of my 250.00 deductible. It has been 3 weeks and it still says it's processing. I called a week ago and was told it can take 2-3 weeks. Still waiting, not happy about the amount of time it takes to get reimbursed. Thankfully this wasn't too costly of an illness.
Insurer: Hartville
By: Victoria
Really loved the experience.
Really loved the experience. Filling claims and receiving reimbursement couldn't be easier and faster than at Pets Best. Thank you.
Insurer: Pets Best
By: Dipna
The process is easy and very fast.
I submitted a claim for an accident my dog had. The claim submission process is good but for me takes a bit of time to scan the bills and then add them to the claim form. The bill is submitted to me in paper form. Other than that The process is easy and very fast. I received my claim money within a week or so, with direct deposit to my account. I personally suggest to my friends to sign up with Pets Best.
Insurer: Pets Best
By: Janis
Pets Best is the Best!
Pets Best is the Best! I have had many dogs and have never had insurance on them . Remington is my newest and I heard about Pets Best from a friend. Remi sustained a freak injury to his tail and needed a partial amputation right away while we were on vacation 0n Cape Cod. Although he has had a few set backs due to the healing process and being a very happy one year old it is very hard to keep his tail from wagging, he needed a revision of his tail amputation . The vet later sent me to a specialist to make sure he didn't need a third amputation Luckily for now things are looking great. Pets Best has sent me my reimbursements so quickly I was rather shocked. I am so happy we chose them. Kerri and Remi
Insurer: Pets Best
By: Kerri
Filing a claim was easy.
When my dog got sick for the 3rd time in a year, filing a claim was very easy and I received payment in 4 or 5 days.
Insurer: Pets Best
By: Susan
Very easy to file claim and get paid.
Very easy to file claim on my phone and got paid in just a few days
Insurer: Pets Best
By: Paula
I have a cavachon with diabetes
I have a cavachon with diabetes and pancreatitis and Trupanion has been very good in reimbursing me. I am very happy with Trupanion.
Insurer: Trupanion
By: Mary
happy with overall service
happy in general but think the payment could be faster. can take to 30 days ....... VPI was 10 -14 days
Insurer: Nationwide
By: Teresa
"Could not be happier"
Very pleased I decided to purchase Nationwide pet Insurance for my Hope. I can rest easily knowing that she will get the care she needs at anytime. I will always have pet insurance. Hope has had 2 bouts with Pancreatitis and has recovered.. Relieved I purchased the insurance. Claim turn around time is a bit longer than I expected, but important thing is I am getting reimbursed directly to my checking account!
Insurer: Nationwide
By: Michele