Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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most professional customer service that I've ever encountered
I found filing claims to be very easy and straightforward, and much better than my experiences with other pet insurance companies. The claims were addressed promptly, and more costs were covered than I even expected. I want to specifically thank and compliment the claims adjudication specialist, who was so responsive and knowledgeable, and patiently and clearly answered every question that I asked. She contacted me personally to let me know that she had received my initial set of claims. I'm not sure whether this was just normal practice for initial claims, or if Briana took that extra step to identify herself to me, and provide me with her direct contact information - either way I very much appreciated it. Once my claims exceeded the deductible I had chosen for my policy, the reimbursements due to me were paid promptly. That was an easy process too, as I requested direct deposit to a bank account, while my premium payments are paid by credit card. In summary, I have a great deal of experience with filing pet insurance claims, and I can say without reservation that Trupanion uses by far the easiest and most efficient process, and has the most professional customer service that I've ever encountered.
Insurer: Trupanion
By: Dottie
Kind explanation
I didn't meet my deductible and was explained thoroughly on why I wasn't refunded with an attachment of my account. I appreciated the kind explanation.
Insurer: Pets Best
By: Lauren
Direct pay
Dexter has an ongoing medical issue. The covered claims are handled promptly and the refund check is either deposited to my checking account or sent to the vet directly. We are fortunate that our vet participates in the Trupanion program and sends the invoices directly to them. It makes life a lot easier as we deal with this medical issue.
Insurer: Trupanion
By: Virginia
Very Slow
I am very unhappy with your service. I have several outstanding claims from several months ago that I have not received payment for!
Insurer: Nationwide
By: Lori
Good coverage but slow to pay.
Do not understand why it takes 30 days to pay when it is a wellness visit for flea and tick prevention products.
Insurer: Nationwide
By: Fred
Process takes too long
Overall I am happy with my insurance. I just wish it didn't take up to a month to get reimbursed. That can be a long time to go without reimbursement.
Insurer: Nationwide
By: Ben
Great coverage for puppy care
It was a breeze to file the claims for my puppy's vet visits and I received direct deposit reimbursement in 2 days!
Insurer: Pets Best
By: Kim
Filing claims was easy
Filing my claims for my new puppy's first visits was easy and I received direct deposit payments within 2 days. Thank you for helping me keep my precious little Rodeo healthy and happy!
Insurer: Pets Best
By: Kimbrell
Very pleased
Overall, I have been very pleased with Pets Best claims process. It is very easy to file, very quick at processing, helpful in answering questions when calling in, always nice and making sure understand process .
Insurer: Pets Best
By: Tonya
I am very happy with your company.
Thank you for always making my vet appointments less stressful by knowing you are going to help me out with part of the payment. I appreciate your easy to use website as well.
Insurer: Nationwide
By: Tina