Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Worry free
Quick and painless. I received my check without any problems.
Insurer: Nationwide
By: Calida
We truly appreciate Trupanion Insurance
Timely review of claim. Fair conclusion to claim. Prompt payment as well.
Insurer: Trupanion
By: Robert
satisfied
fast, easy, all online, quick payment
Insurer: Trupanion
By: Thomas
Love Trupanion
Everything is so easy, from signing up for free trial to submitting claims. Plus 90% back can't be beat!
Insurer: Trupanion Canada
By: Kim
Love the new direct deposit
Thank you so very much for always being there. I have spoke to a lot of reps on the phone and their genuine concern has always been greatly appreciated.. Niko will be celebrating his 10th birthday 7/30, and also 10 yrs with you this coming Jan, 19th 2020.. I tell every one that I speak with at my Vets office, if you do not have insurance on your pets, please go online and check out Nationwide or give you a call for a quote. With the new direct deposit thru Chase Bank, the process is so quick to get reimbursed back on your expenses. I sent in several claims due to Niko's colitis, and the funds were ready for deposit in less than 3 weeks. and was available for me in my bank in 2 days. This is truly a time saving addition to a great service you provide. Again thank you for always being, on Niko's side.. Best Regards, Cheryl & Niko Rainey
Insurer: Nationwide
By: Cheryl
Must have if you own pets
I'm so glad we have this insurance. My dog has had a few unexpected injuries and having the insurance has been a lifesaver for my wallet. The claims process in very simple and they pay quickly. I like that I am sent a detailed explanation with every claim too.
Insurer: Nationwide
By: Kimberly
I wish health insurance for humans was this easy and affordable!
I wish health insurance for humans was this easy and affordable! The only thing that could be better is some improvement in the claim portal. I submitted everything, but I guess it didn't go thru a couple of times.
Insurer: Nationwide
By: ERIC
Follow up on claim / Sam
Thank you for following up on my dog Sam and processing the claim so fast on this one!! He is doing just fine .. the tumor they removed from his mouth was benign and he is back to his playful, normal self!
Insurer: Nationwide
By: Mary
Best pet insurance for coverage, promptness in processing claims and the care for our loved pets.
Thank you so much for your promptness in processing Zande's last claim. It was all settled before we left the vet's hospital. Such a relief to have pet insurance. Every pet owner should have insurance. Glad to say that he is on the mend and doing great. Thanks again.
Insurer: Trupanion
By: Beverley
don't bother switching if you have existing insurance.
Forget switching to Pets Best if you have any existing pet insurance and have made a claim. My dog every so often needs an injection $45 to get her through summer allergy months. Not always but they really help her. Because she'd had a prior injection on another policy - they denied the claim citing "existing condition" even though she has not been diagnosed with any 'condition'. I didn't even bother to dispute or waste my time dealing with them. I just cancelled immediately. On the plus side cancelling was easy and i received the refund of unused policy payment back quickly. If you have a new pet or insuring for first time - this company may well work for you. Based on my first and only experience with their claims dept - i cannot recommend.
Insurer: Pets Best
By: gary