Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Easy! and Helpful!
i use Healthy Paws for 3 animals- two dogs and a cat. Been using it for a couple years now. Setting up the account and coverage is a breeze and so is changing it if you need to- the premiums are reasonably priced, the claims process is super easy and they paid on them in a timely fashion. I highly recommend using Healthy Paws.
Insurer: Healthy Paws
By: kate
Easy claim filing, timely reimbursement
Have had Trupanion since we adopted Belle, did not need insurance until last year when she broke a tooth and required extraction and again this year with a bad case of HGE. Love the ease of claim filing, quick turnaround with claim summary emailed within THREE days of filing! Now just waiting for reumbursement to be conveniently direct deposited to my account. Thank you Trupanion!
Insurer: Trupanion
By: Maria
Highly recommend
I am the owner of a very sweet & loving 6 year old dog who unfortunately likes to punish me when I leave her alone by getting into things she shouldn't - and has resulted in more than one overnight hospital stay. I have had Healthy Paws pet insurance for about 3 years now and they have been great every (unfortunate!) time that I've needed to use them. Their app is very simple and easy to use; they are very prompt in their response times; and their reimbursements go direct to my bank account. I highly recommend them!
Insurer: Healthy Paws
By: Kristin
Best pet insurance in town
Fast and easy to file a claim. Payment for the claim usually within 2 weeks.
Insurer: Nationwide
By: Herb
Fast turn around
Easy to complete the claim form and a fast turn around time.
Insurer: Pets Best
By: Judy
Refund time frame
Quick return after I submitted paperwork.
Insurer: Nationwide
By: Mark
Excellent coverage!
Would be nice to have faster payment of claims.
Insurer: Nationwide
By: Linda
Patricia Orabuena
Great fast reimbursement. Easy to fill reimbursement forms.
Insurer: Nationwide
By: Patricia
So grateful for trupanion
I almost cancelled my policy to save $ around the holidays. Luckily, the amazing representative I spoke with told me about some simple options to lower my monthly payment and keep my coverage. Thank God he did! My almost 2 yr old lab ate a rope toy and it had to be surgically removed. It would’ve been impossible for us to come with with the $5k to pay for his surgery, but by keeping his policy we only paid roughly $1500!! The claim process was completely seemless and super fast. I also truly appreciated the well wishes for Tucker that they emailed me twice!
Insurer: Trupanion
By: Danielle
I have a large vet bill due to surgery - I would appreciate getting more timely feedback
I would appreciate getting more timely feedback due to my large expense. Recently you have been waiting the full 30 days. Or payment gets sent to the payment center and they seem to hold it a while until I'm notified (I'm on the direct deposity)
Insurer: Nationwide
By: Tania