Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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I'm glad we bought Pet Insurance
My experience with Nationwide has been simple and hassle free. Thanks for helping us take care of Finn!
Insurer: Nationwide
By: Angela
Too Slow
This insurance pays too slow. I have been saying it for years but still no change. They should pay the bill upfront instead of reimbursement just like human health insurance. Yes it is good to have if you have the money to pay upfront but if you dont they are not much use.
Insurer: Nationwide
By: Valeria
Consistently Fast Claims Processing!!
Meesha has been insured with Pets Best for over 6 years. Pets Best Insurance has made caring for Meesha so simple and stress free -- she seems to have a lot of accidents/injuries, and we've never had to be stressed out about whether we could afford to go to the Vet. This last claim was for knee surgery (almost $4,000), and I sent the claim in on Saturday 2/9/19, and I just got email today that they just paid it -- and today is Tuesday 2/12/19!!! What a relief to have the money back in my checking account so quickly. I wish our human health insurance was this quick and simple!!
Insurer: Pets Best
By: Ken
Easy
I wish my Aetna dental claims were this easy. I open the app on my iPad and take a photo of the bill. Hit send and in a few days the check is directly deposited into my checking account. It couldn't be easier.
Insurer: Pets Best
By: Clifford
Let me know when claim was received
I liked knowing when the request is received.
Insurer: Pets Best
By: Donna
Dependable insurance ensures that your pet can get the care they need
My dog is part toy poodle and they tend to have knee caps that pop out. It was starting to affect her ability to run around care free. The orthopedic vet said that we could put surgery off for a while, but he wouldn't recommend it, since she will suffer more cartilage damage and develop arthritis at an early age. We've had Healthy Paws coverage since Pixie was a puppy and they covered the surgery for both knees, quickly, efficiently and with no hassles or questions. It's nice to only pay a few hundred dollars for a $3400 surgery! I tell everyone I know with a dog to get insurance. I never want to worry about whether I can afford to give my dog the care she needs.
Insurer: Healthy Paws
By: Bridgette
Puppy claims
A bit slow in the beginning to pay claims for my puppy but have picked up the pace.
Insurer: Nationwide
By: Thomas
What a Relief
Easy to file a claim Found payment reimbursement was fairly quick
Insurer: ASPCA
By: Michelle
Need to be more transparent with premium increases
I've had Nationwide Pet insurance for several years now and there are 2 main areas that need to be improved. First, the yearly increase of premium without sufficient explanation needs to change. I've called customer reps to find out why my premium increases and no one can provide a valid reason. This lack of transparency is unsettling. The second improvement that should be made is the process of submitting claims. It's not efficient. Having to fill out a claim form, print it, sign it, scan it and then email back to the insurance company is much too long. There should be the ability to take a picture of the invoice and send it directly via a mobile app.
Insurer: Nationwide
By: Michael